P: Crash using object selection on Windows

Hi Jeffrey

I replied via email - but that might not have worked - so I am answering you again here. 

I have noticed that I don;t always get an error report. It only seems to happen when I use the "lasso" in the "object selection tool". I just get a notice saying "An error has occured and Photoshop needs to close" or something similar. It seems now to be happening with monotonous regularity which is not only annoying but frutrating as in not all cases do I get a recovery on re-opening. In some instances I am referred to the Adobe Photoshop website and given a list of "fixes" such as re-setting the preferences and starting the programme with any add-ins. Well, I have done all ths and it is still happening. I pay a lot to use Phtoshop and I would not have thought a bug like this would be resultant.  I would pleasesd therefore if you could assist in eradicating this irritating behaviour. Thank you. 

First, make sure you're using the latest version 23.3.

Second, I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash.

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@Dlanodsknib wrote:

There is no email addrtess anywhere!!!!

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Adobe does not offer email support. There should be a report button on the crash report that goes to Adobe. I'll tag @J453 to be sure he catches your post.

Jane

Welcome to the forum.
Which version of Photoshop and OS?
How much RAM and spare hard disk capacity do you have?

Does the crash occur with all docs or just one?

Have you tried resetting the Photoshop preferences, which you can do under the General tab in Photoshop preferences?