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eliasamari
Participant
November 5, 2021

P: Crash when adding adjustment layer - macOS

  • November 5, 2021
  • 7 replies
  • 282 views

Hi,

When I start to have multiple layers on a file Photoshop crashes when adding adjustment layer of making a free hand selection with lasso tool. 

I tried all the workaround suggested on the help page, what can do now ?

Thanks for the help.

-

Photoshop 23.0.0

MPB 2019 AMD Radeon Pro 5500M 8 Go, 64 RAM

MacOS 11.6

This topic has been closed for replies.

7 replies

Legend
November 19, 2021

The engineers think it's something in your preferences folder. Try restoring your preferences using this manual method:
https://helpx.adobe.com/photoshop/using/preferences.html#Manually
If that doesn't solve it, you can quit Photoshop and put the Settings folder back. If it does solve it, I'd like a copy of your preferences folder.

eliasamari
Participant
November 18, 2021

Hi Jeffrey,

Yes I did the 23.0.1 update and still have the issue. 

Actually the issue doesnt happen at the beginning of new files but after a moment when the file start to have couple of layers.

Anyway yes if you have some ideas I could try I would be very grateful, I'm a pro user and my workflow is a real nightmare now .

Thank you !

Legend
November 17, 2021

Hi Elias,

Have you updated to 23.0.1? Are you still seeing this issue? The engineers determined an old flag for compositing was causing this issue. If you're still seeing the issue - I have a couple of things I'd like you to try.

Legend
November 14, 2021

Thanks. I have some crash logs now. Not seeing an existing issue around your issue. Checking with engineering.

eliasamari
Participant
November 9, 2021

Hi @J453 Have you been able to find the crash reports ? I downloaded the previous version of photoshop 22.5.2 and I get the same crash when trying to add an adjustment layer. Thanks for your help.

eliasamari
Participant
November 7, 2021

Thanks for your feedback. Actually I sent multiple crash reports but maybe it's because the email adresse doesnt match my adobe account login email adres. Could you check with eliasamari[at]gmail.com ?

Legend
November 5, 2021

I'm not seeing any submitted crash reports from you in our system.

 

If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html