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mouseears
Participating Frequently
June 16, 2015

P: Crashes every time I close out a photo (win)

  • June 16, 2015
  • 151 replies
  • 2277 views

I have updated CC 2015, both Lightroom and Photoshop. I can open Photoshop and can open a photo. Every time I close out a photo, Photoshop crashes with the message, Adobe Photoshop CC has stopped working. It will now close.

I can't use the new update;

This topic has been closed for replies.

151 replies

mouseears
mouseearsAuthor
Participating Frequently
June 16, 2015
Adam,
This solution did work for me. You called this a temporary fix... how will this affect my work in Photoshop?
Adam Jerugim
Inspiring
June 16, 2015
We may have a temporary workaround for this.  Trying going to Edit > Preferences > Performance and uncheck "Use Graphics Processor".  Quit and restart PS.  Do the crashes stop occurring?
mouseears
mouseearsAuthor
Participating Frequently
June 16, 2015
Jeffery
I think this is what you are looking for:

Log Name: Application
Description:
Faulting application name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39
Faulting module name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39
Exception code: 0xc0000005
Fault offset: 0x0000000005fcbc70
Faulting process id: 0xe20
Faulting application start time: 0x01d0a864ea969c39
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe
Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe
Participating Frequently
June 16, 2015
Just so you know the comment windows is looking for a solution to this problem, has never resulted in a solution being recommended to me. Ha ha
mouseears
mouseearsAuthor
Participating Frequently
June 16, 2015
I think this is what you are looking for:
Log Name: Application
Description:
Faulting application name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39
Faulting module name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39
Exception code: 0xc0000005
Fault offset: 0x0000000005fcbc70
Faulting process id: 0xe20
Faulting application start time: 0x01d0a864ea969c39
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe
Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe
Participating Frequently
June 16, 2015
Same problem here: Running Windows 7, current updates in place: Log reads:

Faulting application name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39
Faulting module name: Photoshop.exe, version: 16.0.0.88, time stamp: 0x55681d39
Exception code: 0xc0000005
Fault offset: 0x0000000004f95bc9
Faulting process id: 0x2060
Faulting application start time: 0x01d0a863f2a5c7c5
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe
Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Photoshop.exe
Report Id: 98071253-1457-11e5-be10-8cae4cf9ac66
mouseears
mouseearsAuthor
Participating Frequently
June 16, 2015
Here is the message from the event viewer

Files that help describe the problem: C:\Users\OWner\AppData\Local\Temp\WERC745.tmp.WERInternalMetadata.xml
C:\Users\OWner\AppData\Local\Temp\WERDDC3.tmp.appcompat.txt
C:\Users\OWner\AppData\Local\Temp\WERDEAE.tmp.hdmp
Matthew Mellon
Participant
June 16, 2015
My update Photoshop CC 2015 is doing the same thing. I tried saving and a Save As before I closed the photo. no such luck.
I am working in Windows 7 Pro (I did all the updates - didn't help). Here is the problem signature for me:
Problem signature:
Problem Event Name: APPCRASH
Application Name: Photoshop.exe
Application Version: 16.0.0.88
Application Timestamp: 55681d39
Fault Module Name: Photoshop.exe
Fault Module Version: 16.0.0.88
Fault Module Timestamp: 55681d39
Exception Code: c0000005
Exception Offset: 0000000004f95bc9
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: cab3
Additional Information 2: cab39c237103121437b9220eb96ddd5d
Additional Information 3: 67f5
Additional Information 4: 67f5f6770d1ea4afdfd69cf30dbcbb2a

Joanne
Legend
June 16, 2015
Does it ever display what the crashing module is?

If not, look in the system event viewer, or in reliability reports.
The detailed crash log will have the name of the faulting module.
mouseears
mouseearsAuthor
Participating Frequently
June 16, 2015
I am on Windows 7 Home.
The crash report says: "Adobe Photoshop CC 2015 has stopped working and will now close. Windows is collecting more information about the problem. This may take several minutes..."