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FeedbackCommunityMember
Inspiring
December 12, 2012

P: Crashes since Retina Update (Navigator Panel crash)

  • December 12, 2012
  • 18 replies
  • 587 views

Random crashes since the Retina Update.

Wasn't doing anything special. The first crash I don't even think I had any documents open. The second one, I had three small documents open and wasn't performing any major actions. It managed to recover my documents, thankfully.

I have three extensions installed (Cut and Slice Me, GuideGuide, Bjango Tools), but had not used them or opened those panels in that session or in those files.

I submitted the crash logs, and have those available if needed.

    This topic has been closed for replies.

    18 replies

    Pete.Green
    Community Manager
    Pete.GreenCommunity Manager
    December 20, 2012
    We have released an update which addresses this and more -- please choose Help > Updates to begin the update process.

    http://blogs.adobe.com/photoshopdotco...
    Pete.Green
    Community Manager
    Pete.GreenCommunity Manager
    December 20, 2012
    We have released an update which addresses this crash -- please choose Help > Updates to begin the update process.
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    December 14, 2012
    You are right... I tried again, and it crashed when the navigator is opened.
    J
    J453
    Legend
    December 13, 2012
    We're investigating a fix for this issue. Hiding the Navigator panel should work as a workaround to avoid this issue in the near term.
    J
    J453
    Legend
    December 13, 2012
    Thanks. We have a line on this issue and we're investigating a solution.
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    December 13, 2012
    The first log is a MacOS bug in system code (inside the PS application). No idea of the cause, and nothing we can do about it.

    The second log is the same Navigator crash that Bo Fen posted above.
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    December 13, 2012
    That's probably only temporary - the bug is in the navigator panel on retina displays. If the panel is hidden, the bug won't occur until you show it again.
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    December 13, 2012

    I found the same reports in our crash database -- it's a problem with the navigator palette on retina displays. We're working on it now.

    J
    J453
    Legend
    December 13, 2012
    Asking an eng to take a look. Nothing obvious jumped out at me.
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    December 12, 2012
    Here's the first crash log which happened shortly after opening: http://cl.ly/0J1l2R1L1X2K
    And the second crash log which happened with ~4 documents open: http://cl.ly/141c110N0k3a
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