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November 8, 2018

P: Crashing every 10-20 minutes or so

  • November 8, 2018
  • 9 replies
  • 335 views

Every 10-20 minutes or so, Photoshop CC 2019 is crashing. I am on a Mac, but fortunately have not updated to Mohave. I am so frustrated I'm crying.

    This topic has been closed for replies.

    9 replies

    J
    J453
    Legend
    November 15, 2019
    This issue should be fixed in the current version, Photoshop 2020 v21.x or later. Let us know if you're still having trouble.
    J
    J453
    Legend
    August 20, 2019
    Tiana, I would recommend contacting support directly https://www.adobe.com/about-adobe/contact.html I found two of your crashes. One from the 15th is because you seem to be missing a licensing component or it is locked. The other more prevalent crash looks to be a crash in a graphics driver: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

    It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help > System Info... and copy/paste the text in a reply.
    F
    FeedbackCommunityMember
    Inspiring
    August 16, 2019
    I am so frustrated-  for MONTHS Photoshop has been intermittently crashing about a minute into opening it. It does not matter what I am doing and I have uninstalled and reinstalled. There are no new updates and I am on Windows on an HP laptop.. All other Adobe programs work fine. My clients don't pay me to double and triple my turnaround time. This is pathetic for such an esteemed program- the more time goes on the worse the crashes get no matter what computer I use. This is ridiculous. 
    C
    celestial_sunshine1060
    Known Participant
    June 13, 2019
    My Photoshop crashes every 5 minutes - no exaggeration.  The only thing I've done lately the might possibly have affected the program is to upgrade my DxO NIK collection to the NIK 2 collection. The trouble seems to have started right around the time of the upgrade.  I submitted a report to DxO, but they are notoriously slow in responding to tech support requests. Any one else have the same experience?
    J
    J453
    Legend
    May 30, 2019
    Hi Roz, this thread is for a particular issue with macOS that we're working with our partners on. Looks like you're on Windows. I did search for crash logs sent in with your email address and I cannot find any. Please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html

    It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help > System Info... and copy/paste the text in a reply.
    F
    FeedbackCommunityMember
    Inspiring
    May 30, 2019
    This is 4 months later, and I am reading this because my version of Photoshop CC19 is crashing about every 10 minutes, same story as the others. I am running PS on a HP laptop and everything else is fine, Illustrator and InDesign - fine. This crashing is just about doubling my work time - I am going mad!
    Obviously nothing much has been fixed.

    J
    J453
    Legend
    January 24, 2019
    Thanks for reporting. We're working with Apple to address this issue.
    A
    artkeh
    Known Participant
    January 24, 2019



    Photoshop seems to be permanently broken now. The fact that these issues have gone on for so long is inexcusable. Even simple issues like the save for web settings not saving each time you close Photoshop. Not fixed. It's been what, 3 months now? And now Photoshop has started randomly crashing in the middle of Select & Mask. Happened 3 times already. So much time lost.

    It just crashed for me again, and every time I submit a crash report. And every time I include my email address. So no idea why you don't see them.

    deannas16891648
    deannas16891648
    Participant
    November 10, 2018
    I had updated to Mohave and couldn't even open PS! I had to remove the preferences folder in the Adobe library  then reimport my brushes and some plug-ins. I only got it working 2 days ago but seems fine now.
    Here is the video link Adobe sent me after I complained on Twitter 🙂
    https://helpx.adobe.com/photoshop/using/preferences.html
    Hope this helps you out too! Good luck!
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