Inspiring

P: Create new window not reflecting right dimensions from clipboard

Forum|Forum|3 years ago
June 17, 2022
217 replies
63362 views

Hello, I am having an issue with photoshop where File > New > is not auto-inputting the clipboard size into the canvas size for the new document. This has worked on every version of photoshop until this point. I sadly ended up on version 23.3.2 (photoshop just updated itself in the last couple days I guess without me noticing, and I am pretty sure I had that auto update turned off since I reverted back to 22.2 a couple weeks ago, sigh)

Have you guys considered testing your product before launching updates? I reverted back to 22.2 because of all the bugs I was experiencing with the latest versions. Seems turning auto update off cant even save me.

{Thread title modified by moderator}

Windows

Show previous replies

F

flygraphics

Participating Frequently

I have to admit, I've used photoshop since version 2, and with the CC updates Adobe keeps on messing up workflows that have been in place for decades. Not really a big deal but completely stops you in your production workflow. when is this going to be addressed and fixed? I use both windows and mac and the windows screenshots are not saved on the desktop so this also takes more steps to actually create a new document that is the exact size of the screenshot. I cannot shake my head enough.

Trystero

Known Participant

I work with Photoshop 23.4.2 on Mac/BigSur and Windows10.

After one of the latest Photoshop updates, something has changed... for the worse.

I work with tile textures and very often use Copy - New Document - Paste.

Now the new document does not take the measurements from the Clipboard, but keeps the measurements from the previous New document (see screenshot).

In order to get the right measurements I have to click one of the previous document icons and then the clipboard icon, the last one in the list.

I tried with Photoshop 22.5.6 on Mojave and it works well, the New document keeps the right size of the last copied Clipboard.

Another thing I don't understand well, but it is not an issue, is the dark blue guide. I call it that because until recently the guides were only light blue by default, but now the last one that is placed is dark blue and it stays that way until you "deselect" it by clicking on the rulers (or create a new guide), and so it turns light blue. As long as it remains dark, if you press the Delete key the guide is deleted (and in the Story I read "Cancella guide selezionate", Delete selected guides).

I noticed this because I often use guides to define an image area to copy, cut or delete, but when I deleted it would disappear the dark guide instead of the selected frame.

Ged_Traynor

Community Expert

Hi

This issue has already been reported and will be fixed in a future release

https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-create-new-window-not-reflecting-right-dim...

Trystero

Known Participant

Fixed in the just installed update 23.5.0

And also the strange "dark blue guide" disappeared.

A

Afterglow Visualisation

Participating Frequently

Windows 11

The problem occurs if i cut something from eg, a photoshop file or Windows Snip & Sketch with intention to paste into a new document.

I select the option 'Clipboard' so that the new document will be sized appropriately.

The new document opens at incorrect size.

The workaround is, when selecting type of new document, click on one of the custom sizes then click back on 'clipboard'. The new document will then open to correct size.

Easy workaround, but clearly a bug.

Ged_Traynor

Community Expert

Hi

This issue has already been reported and will be fixed in a future release

https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-create-new-window-not-reflecting-right-dim...

S

Sucharn25650913d3g3

Participant

Updated version Still have this BUG when Abode will fix it!!!!!

L

Lisa Jacobi

Participant

winner, winner, chicken dinner!
ty 🙂

D

default4zqfa9vgqoxp

Participant

Yes this works great! No preference change needed! Wish it was fixed, but I will take this for now.

jmcbade

Known Participant

Well, since it's not really a show stopper and there is a workaround for now, I guess I can bear it.
I would though like to see a timely fix in the near future.

I likely eat too much anyway *joking*
Yeah Adobe, please fix this quickly.

Earth Oliver

Legend

So, more than a month to acknowledge and now it's going to soon be two months since reported and still no fix? Will this always be the case when Adobe takes a week off in the first of July? Nothing gets done before, then for a few more weeks after? Does this seem acceptable and fair to the people using Ps to put food on the table?

M

Maaike240410909d6a

Participant

before I could

- Ctr+C copy (for instance a circle selection of 200x200px

- Ctr+N create new file, the dimensions would default to 200x200px so I could just hit enter.

- Ctr+V to have a my circle selection exactly in the new file.

since ? I guess an update this is no longer possible.

now i have to

- Ctr+C copy (for instance a circle selection of 200x200px

- Ctr+N create new file,

it still highlights the "clipboard item" with the 200x200px which makes it confusing, but on the right hand side it shows 2445x2445px (the value of the next, non-selected, "custom" item).

If I were to hit enter with the clipboard item still selected, I would get a 2445x2445px file, not what I want/expect.

I can correct this by selecting another custom item and then selecting the 'clipboard' item again resetting the numbers on the right. I think this is a bug, please go back to this 'old behaviour'.

Ged_Traynor

Community Expert

Hi

This issue has already been reported and will be fixed in a future release

https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-create-new-window-not-reflecting-right-dim...

jmcbade

Known Participant

I think the tech support group should be trained and required to look at and review the forums when responding to an issue just like Apple support does.

I was getting calls to jump through all kinds of hoops such as screen recordings etc. to demonstrate that there is an issue when clearly this is well documented and responded to by Adobe representitives already.

I finally just put my foot down with them and said, "Do your proper research and look at the forums. This issue I found well documentd with work arounds. Adobe has already acknowledged the issue. Your comment that your engineers can't duplicate this issue is false." I was annoyed but I did my best to remain civil. They finally acknowledged I was correct.

I do appreciate tech support getting back to me, but they need to perform due diligence before asking for more of the client's time. If we are going to pay a premium for Adobe products, the tech support needs to be professional as well.

I have over 30 years of tech support and field engineer experience and I too often find the support process by Adobe India frustrating.

Show more replies

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded