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P: Creative Cloud error with Mojave

Forum|Forum|6 years ago
October 20, 2019
10 replies
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Hey everyone,
I updated my Apple Macbook to Mojave. Unfortunately I discovered that there are lots of error going on afterwards. I tried to update my "Adobe Photoshop CC 2017" version to the 2019 one but it says there is a bug and I have to update my Creative Cloud.
Creative Cloud however, needs to be repaired because of Mojave and it doesn't work anymore, so I cannot do that either.. or at least I'm not finding a page, where I can "just" download the newest Mojave version for Creative Cloud to update it (for free), so that I can update Photoshop as well, that I monthly pay/subscribe. I cannot even update it on my Mac, cause it's always broken and needs to be repaired.

Mojave definitely affects my Photoshop. I cannot even open my pre-saved PSD files and edit them anymore. So my question is: Where do I start, what do I do to solve all my problems? Thanks!

macOS

M.E PHOTOGRAPHY

Participating Frequently

Thank you very very much, geninuley I never even expected a reply, so going above and beyond as you have is brilliant.

Speak soon.

Legend

I'm asking our GPU engineering group to see if there's any workaround. I'll get back to you when I hear back.

M.E PHOTOGRAPHY

Participating Frequently

When I mean issue, I mean will it ever work?

Thanks for your help. So far.

M.E PHOTOGRAPHY

Participating Frequently

Ok, do you know if my "Intel HD Pro 3000 graphics 512mb" is the issue?

It just literally won't load anything, I didn't want to buy a new mac but looks like I'm going to have to.

My mac is Intel i5 2.3ghz, 16gb Ram, 2 X 500gb SSD drives.

If its a new mac then I'll carry on using photoshop 2020 and just have to grit my teeth for apple to pillage me for some more money.

Legend

Nevermind, found the crash. It looks like its GPU related.

Legend

I think this one might actually be this issue: https://helpx.adobe.com/photoshop/kb/known-issues.html#CrashwithTrueTypefonts especially if your type panel is open/visible on launch. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html

M.E PHOTOGRAPHY

Participating Frequently

Hi

10.14 Mojave

Thanks for responding.

I do think it's something to do with my graphics card only being 512mb

I can send over details of my mac if it helps

Legend

What OS/version are you on?

Legend

@10332392_rauscher Did you try the solution here to remove the old CC Desktop app: https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html if that doesn't work, connect with support here by clicking on the chat icon in the lower https://helpx.adobe.com/contact/help.html" target="_blank" rel="noopener noopener noreferrer">https://helpx.adobe.com/contact/help.html

M.E PHOTOGRAPHY

Participating Frequently

I have the same issue , you open photoshop 2021 , nothing will open it just shuts down , photoshop 2020 works just fine