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Inspiring
August 22, 2012

P: CS4, CS5, CS6, CC: Cursor disappears on Mountain Lion (MacOS 10.8)

  • August 22, 2012
  • 308 replies
  • 2577 views

My cursor keeps disappearing with CS4 and CS5. This started after I installed Mountain Lion. I have noticed this on 2 different iMacs, one at home and one at work.

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308 replies

Inspiring
September 11, 2012
Just purchased Wacom Intuos 5 tablet. Recently updated to Mountain Lion and use Photoshop CS 5 Extended (Version 12.1x64) on MAC OSX 10.8.1 2.4 GHz Intel Core 2 Duo.

As soon as I installed Intuos 5, big problems arose. None were solvable either through Apple or Wacom. I was advised to completely clean out my computer, back everything up to an external drive and reinstall all programs. A local tech shop did this for me ($300). DID NOT WORK. Computer still freezes whenever I move the Wacom pen too quickly, have multiple files open in Photoshop (cursor also disappears).

Noticed something interesting while computer was at the shop.... as soon as the tablet froze, the CPU (in the Activity Monitor) jumped from 1 to 98%. when I 'force quit' Wacom, the number comes down and am able to use Photoshop for short duration.

Only yesterday did I learn from Adobe that Photoshop CS5 and Mountain lion NEVER worked well together- and with Wacom tablet added - the whole system corrupts. He advised that I deinstall Wacom, make sure Photoshop CS 5 is UPDATED, reinstall latest updated Wacom driver, restart. These steps have helped much but occasionally computer still freezes. The ultimate but costly advice given was to upgrade to CS 6. It is far superior to CS 5 and it is compatible with Mountain Lion.
Participating Frequently
September 10, 2012
same problem here. several other people seem to have similar issues in other threads too.

I contacted Wacom about this and have been trying to raise this with Apple. wacom was very helpful but pointing to Adobe and Apple, Apple no sensible response yet, Adobe? Not sure yet.

It would be nice if this can be fixed.

I have this on several machines;

CS5.5 Master collection on a rMBP
CS6.0 Master Collection on a Macpro 2011 12core, ati5770.
Inspiring
September 1, 2012
I am having the same problem ever since I switched to Mountain Lion. I can't work seriously like this. The problem goes away when I click on the desktop, but returns quickly again.
Participating Frequently
August 30, 2012
Same problem. But NOT unique to Mountain Lion. Problem first occurred after updating CS3 to CS5.5 on Snow Leopard (10.6.8) system.

15" MacBook Pro (early 2011)
Core i7; 2 GHz
Cinema display attached
8 GB 1333 MHz DDR3
AMD Radeon HD 6490M

BTW, apologies if this is a dual post. First attempt got stuck in "replying" mode.
Inspiring
August 29, 2012
No. We'll have to research it, and provide steps to reproduce the problem, then wait for Apple to decide if they want to fix it.

But Apple moves a lot faster for unhappy customers.
Inspiring
August 29, 2012
Don't you think this would get fixed a whole lot faster if Adobe contacted Apple directly? Adobe already seems to more about the issue than I do or ever will. I'm your customer too.
Inspiring
August 29, 2012
It's a video driver but that Apple will need to address.
Please let Apple know about the problem, and that you expect them to fix their bugs.
Inspiring
August 28, 2012
This is frustrating. Photoshop CS5 brushes worked fine until OSX Mountain Lion Install on My iMac 27"...It is not model specific or a brand it is happening across the board on many models and MacBooks. GPU I don't think so..Glitch that either Apple or Adobe needs to fix..It is frustrating as heck trying to design my graphics and losing my brush all the time..Did a google search and many people are having this issue..AND it is not a caps lock on think with me either...
chrism35695030
Participant
August 27, 2012
After installing Mountain Lion, my cursor in Photoshop disappears just about every time I go from working on the canvas to the layers palette. My workaround right now is to quickly jump into mission control or my widgets and then jump back, but sometimes that doesn't even work. Here are my specs:

Master Suite CS 5.1
27-inch, Late 2009
Processor 2.66 GHz Intel Core i5
Memory 12 GB 1067 MHz DDR3
Graphics ATI Radeon HD 4850 512 MB
Software OS X 10.8 (12A269)

Inspiring
August 27, 2012
I use the Adobe Creative Suite Master Collection 5.5. Since I upgraded my iMac and my MBP to Mountain Lion my mouse cursor keeps disappearing in Adobe Photoshop. When I drag the mouse down to the dock the mouse reappears but only for a few seconds. This is so annoying that it's nearly impossible to work seriously. I didn't find any way to solve the problem when I googled the problem. Is there anything I can do without having to downgrade to Lion again? Are there many having the same issue? I would be so thankful for a solution :)

My configurations:
iMac 27" (Late 2009)
OS X 10.8.1
Core i7 2.8 GHz
16GB 1067MHz DDR3
ATI Radeon HD 4850 512 MB
No multiple Displays

MacBook Pro 15" (Late 2011)
OSX 10.8.0
Core i7 2.5 GHz
16GB 1333MHz DDR3
AMD Radeon HD 6770M 1GB