P: CS4, CS5, CS6, CC: Cursor disappears on Mountain Lion (MacOS 10.8)

I really don't know. Yes, I have some idea where the bug must exist in the OS code -- but I don't know why a clean OS install makes it less common (or go away) for some users.

We don't know exactly what makes the cursor disappear, reappear, or what user steps might make the problem go away. (zap the PRAM, sacrifice an 8" floppy, howl at the moon - who knows :-)

I've got a MacMini at home with a clean 10.8 install -- and the cursor disappears pretty often in Safari (but never in Photoshop, oddly enough). It just doesn't happen often enough that I could demonstrate the problem to someone else. Apple really needs a reproducible case so they can figure out what causes the cursor to disappear.

And quite a few engineers have been looking at this -- I'm just the only one who spends time answering customer questions.

Chris, you obviously have a very good idea what area of the OS and its interaction with third party applications/drivers is causing this issue and I think we all understand that you are not at liberty to describe that directly with us. Would it be possible to list some of the strategies suggested on here that will NOT fix it, it seems that a huge amount of production time is being wasted by users desperate to fix this annoying issue by re-installing OS's, removing Flash, levelling drives etc. Is that allowed? Obviously you could just say that nothing works, so I guess this is a pointless question, but maybe you can cast some light on this by omission as you seem to be the only person with real technical knowledge of the problem.

Apple has investigated, but cannot reproduce the problem.
Adobe cares, but we cannot do anything about an Apple OS bug that affects all applications on MacOS. We have given Apple the evidence in a bug report and asked them to fix it - now it is up to Apple to fix the OS bug.

No, I doubt that Apple will discount their OS for the bugs they have left unfixed.

This is exactly what I mean Chris. Apple does not seem to worry about this alleged bug of theirs, 3 servicepack releases have gone by without a solution for this. And why should Apple care, their OS seems to work fine, the majority of this issue is with Adobe products. Adobe does not seem to care much either that their customers are suffering and not really willing to push Apple to solve this.

Is there any guaruantee that this attitude will improve with CC? Do I get a discount on my monthly payments if I run into bugs like this? Or do I have to continue to pay without ever getting a fully functional service? Is Adobe taking me seriously as a customer?

We take our bugs very seriously, but we cannot fix bugs that are not in our code. Apple has to fix the bugs in Apple's code. And this is a very well known bug in Apple's code.

I fear there will never be a solution for this truky annoying problem. All in all Adobe is constantly fingerpointing towards Apple but sofar nothing has happened. Now in a few weeks we are being more or less forced towards CC. This means for me CS6 has never really worked while I paid for it. Chris can you imagine how willing I am upgrading towards CC if I have no guaruantees that I will receive a fully functional product. Or even that bugs will be taken seriously?

Apple has not been able to reproduce the problem reliably, and the bug is in the OS.

I did want to update my status on this issue. After upgrading to CS6 and STILL having the cursor disappear, I opted for a clean install of Mt Lion. Erased the drive, installed clean with a flash drive loaded with the installer, and then did a completely clean install of the Adobe Design Premium suite. It has been three months and I have had the cursor disappear maybe once or twice. Prior to the fresh install it was disappearing constantly during every use. Here were the instructions I used for the clean install. http://osxdaily.com/2012/07/25/how-to...

Seems like a pretty major problem, occurring over a looonngg period of time....why no fix????

right. So hows that going Pete?? Still 'looking into it?' .....