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Participating Frequently
May 4, 2012

P: CS6 beta crashing on my system (Win, more than 4 scratch disks)

  • May 4, 2012
  • 44 replies
  • 704 views

Photoshop CS6 beta is... the most unstable version of Photoshop I've used in the past ten years.

Drag and drop a file? Crash.
Export to PNG? Crash.
Use Liquify? Crash.
Use Iris Blur? Crash.
Do nothing at all? Crash for no reason at all.

And already on a big job with a VERY tight deadline, upon momentarily closing two PSDs I'd spent five hours a piece on, I tried to open the files again for comparison and they were both corrupt. I did nothing whatsoever- only saved and closed them- but Photoshop CS6 corrupted both to the point where I couldn't reopen them in any version of Photoshop. It's gotten to the point where I simply cannot use the program at all, and hope things are fixed in the actual release. Ten years I've been using Photoshop with not a single hitch, and now this beta is simply monumentally broken.

If you know ANY way to fix the stability- whether it's a reinstall or whatever- PLEASE let me know. I'm using CS5 in the meantime but I'd love to take advantage of all of the improvements in CS6.

Please help.

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44 replies

Participating Frequently
May 7, 2012
Hey reflex7, please post outcome of your experiments.
Participating Frequently
May 7, 2012
Huh. Well we seem to be running basically the exact same configuration, plugins and all, as I had set six drives as scratch disks. Time to experiment...
Participating Frequently
May 7, 2012
JUMPED THE GUN!! But.......

After I changed scratch disk from only one, default disk "C", and chose 5 other, non-OS, internal drives (several TB total free space), the same crashes as mentioned in my previous posts started happening again. The 5 scratch disks, excluding "C" disk (C is my OS drive), configuration was my setup under CS5 Extended 64-bit and worked fine.

As a test, went through and chose one, non-C, disk at a time as a scratch disk, to determine if a specific disk was causing problem,. After each mod, I exited and re-opened Photoshop for the change to take effect and performed same actions that were causing crashes. No crashes regardless of chosen disk. So ruled out a specific disk being the culprit.

Then started increasing number of scratch disks one at a time. Discovered that 4 scratch disks, regardless of the disks chosen, appear to be the max number of scratch disks I can choose under CS6 Extended. Choose 5 disks (doesn't matter what 5, including the C drive) and the crashes reoccur.

Note that the 5 scratch disks configuration causes the same crashes in CS6 Extended 32-bit. Any number of scratch disks less than 5 is no problem....your mileage may vary.
Participating Frequently
May 7, 2012
reflex7...you're quite welcome.
Participating Frequently
May 7, 2012
Well, since posting the initial question and listening to Chris' advice, I purchased a copy of Windows 7 to upgrade my OS. I'll be installing that this week, uninstalling the beta, and buying the retail release. I, too, use NIK plugins so it will be interesting to see if my issues are rectified as well.

Thanks for the added support, RMM. I'll hopefully be able to call this case closed by the end of the week.
Participating Frequently
May 7, 2012
RE: fresh install versus change to retail cure.......who knows--maybe Adobe? Depends on amount of mods, if any, made to final/retail version between time I downloaded and began using beta on 22 March 2012 and when I purchased retail on 7 May 2012.

As with most new or revised software releases, I'm sure there will be other kinks to follow (not talking perverted acts--although I suppose crashes could be considered abnormal behavior outside the acceptable norm).
Known Participant
May 7, 2012
Glad it's sorted. The cure didn't just lie in the fresh install rather than the change to retail I suppose?
Participating Frequently
May 7, 2012
Update!!!

On 7 May 2012, purchased and downloaded CS6 Extended upgrade for Windows from adobe.com.

Before installing, uninstalled CS6 beta and rebooted.

Installed CS6 Extended upgrade (x86 and 64-bit).

Brought up CS6 Extended (Version 13.0 64-bit) and successfully opened png (through File Open and drag and drop), saved jpeg as png, and performed liquify without any crashes.

NIK software plug-ins also functioning fine, as they were in CS6 beta.

Please consider my specific crash problems experienced under CS6 beta, and noted in previous posts, solved in CS6 Extended "final release" / retail version.
Inspiring
May 7, 2012
Well, at least it gives us some idea where to look.

But I haven't seen many other crashes in multiplugin like that.

We'll keep investigating.
Participating Frequently
May 6, 2012
Last but not least, event log error for attempt to open png crash.