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Earth Oliver
Legend
October 24, 2019

P: Cursor stuttering & screen flickering in Photoshop on high refresh rate G-sync monitors

  • October 24, 2019
  • 51 replies
  • 65724 views

If you're a nvidia gsync user and experiencing mouse stuttering in Ps (and all Adobe apps), try turning off gsync to see if that resolves the issue. 
Basically what happens is that any activity in an Adobe app will result in 2-3 seconds of micro-cursor stuttering (looks like frame rate dropping) and the occasional 3-4 seconds of cursor freeze. Disabling gsync fixes the issue. This behavior appears only in Adobe apps and none other.

 

 

{Thread title edited by moderator}

51 replies

Participant
July 10, 2023

My only solution to this so far has been changing the global setting to 'Monitor Refresh Rate: Fixed Refresh Rate'. If you are gaming or using software that uses G-SYNC, you must manually set their profiles to Monitor Refresh Rate: G-SYNC to involke it or if there's a setting that overrides that in the game preferences, use it. Adobe could easily fix this by adding an option in preferences: 'Request Max Frame Redraw (Uses more power)' to tell the GFX card to overlay a redraw layer that utilizes the maximum refresh rate of the monitor independent of the redraw capability of Photoshop. That would solve the problem of flickering on default enabled G-SYNC drivers.

justindk
Participant
July 10, 2023

I've been experiencing this issue for a few years now and the only way to fix it for me is to turn off GPU acceleration in Ps/Lr or turn off G-Sync altogether. All of my software and drivers are up to date and G-Sync is off in relevant profiles. Like a previous user said, I've been using Adobe products for years and G-Sync since 2014 and never ran into this issue until a few years back.

Participant
April 19, 2023

I am experimenting the same issue, Adobe please fix this nonesense. Just make it a priority.

CShubert
Community Manager
Community Manager
April 13, 2023
Participant
April 13, 2023

Where can I find G-sync in Nvidia Control Panel?

 

Participant
March 12, 2023

عندى مشكله الخطوط بتفصل البرنامج

 

Agustin Saldias
Participant
March 11, 2023

I don't have the option of 10bpc available, only 8bpc, so that workaround doesn't work for me. I had to disable gsync entirely as PS is unusable. Luckily I'm not epileptic or I'd be having a rough time. 

Ianzis
Participant
March 8, 2023

Guys, just enable 10bpc output color depth on nvidia control panel. Thanks everywone. 

Ianzis
Participant
March 8, 2023

Worked to me, thanks god. 

Participant
February 19, 2023

 Hi there! Pinging this thread again, if you're like me and want to keep adaptive sync on, try enabling older GPU mode in technology previews. Considering the description of this setting refers to GPUs that don't support DX12, maybe there's a bug in the API that's causing the problem. It does seem to either reduce performance or at the least doesn't support HFR anymore, but it's better than no GPU acceleration and lets you keep gsync/freesync enabled. Hope this helps!