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P: Cursor stuttering & screen flickering in Photoshop on high refresh rate G-sync monitors

Forum|Forum|6 years ago
October 24, 2019
51 respuestas
65724 visualizaciones

If you're a nvidia gsync user and experiencing mouse stuttering in Ps (and all Adobe apps), try turning off gsync to see if that resolves the issue.
Basically what happens is that any activity in an Adobe app will result in 2-3 seconds of micro-cursor stuttering (looks like frame rate dropping) and the occasional 3-4 seconds of cursor freeze. Disabling gsync fixes the issue. This behavior appears only in Adobe apps and none other.

{Thread title edited by moderator}

Windows

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A

Anonymous

Buenos días, llevo varíos días con problemas en el programa. He instalado la última versión 23.4.1 con la que empezó el fallo y he vuelto a la versión anteior 22.5.8.

Despues de unos minutos trabajando comienza a flickear la pantalla y la herramienta que esté usando en ese momento. Debe ser un problema de software, porque me pasa tanto con la Wacom, como con el ratón y el trackpad... El ordenador tiene 32GB de RAM y la tableta gráfica es NVIDIA RTX 500 y el portatil trabaja con Windows 10 Pro....

Estoy un poco desesperada, ya que es mi herramienta de trabajo y llevo dos días que no puedo hacer nada

Muchas gracias

J

janemii

Known Participant

After 23.4 update, bug is coming.

It cannot be reproduced accurately. It doesn't seem to happen every time, but what's clear is that when you paint a mouse or tablet several times, such as a clonestamp, a healing brush, or a brush, the screen flashes(or flicker somthing).

I don't blink very often, but I think I did it once every 10 seconds when I had symptoms. I tried restarting and resetting Photoshop, turning on OBS, reproducing the bug, and recording it, but it didn't work. But my team members keep saying that the screen is blinking, so I think it's a bug.

Test OS is window10. And native canvas off. multitherad or GPU composite thing i know that solution. and It has nothing to do with this.

Also, our monitor is jsut normal 60hz benq SW Series. It doesn't have a G-sync function and it doesn't have to do with it because it doesn't use it. And of course, vertical synchronization is off.

There was no bug like this until the last version. I can say this for sure.

J

janemii

Known Participant

0:23 ~ 0:39

I can't reproduce the bug right now, so I search and attach a video similar to the screen blink that I and my team members saw. The difference from this video is that the screen blinks like that when zooming in and out, but we often blink like that when we apply brushes or clone stamp or healing brush. I hope it's for your information.

ChamucoKid

Participant

I don't see the issue with replying to an old post at all. On the contrary I see it as a contributing to preassure Adobe and Nvidia to fix this issue.

People should make an informed desision on what to buy for their work equipment and they should be aware that problems like the ones mentioned in this post exists and how long have they been around giving them an idea of how much it has been neglected.
Again, with all respect man, I think you are not correct on this one. I think people should keep this old psot alive as long as those bugs with Adobe programs and the Nvidia Studio driver are solved.

Update: I returned my 3060ti and received a refund of it. I am now looking to upgrade to a 6000 series Radeon card, I'll post a comment in the future sharing my experience and if it is any better than the one I had with Nvidia.

V

Valeriu

Known Participant

Hi, I just upgraded to PS 2022 and I started having some visual bugs and also, my program is lagging sometimes, for example when I zoom in. One of the visual bugs I have is when I undo a brush stroke, the place fades where the brush mark was. Other bugs are that some places of my workspace are changing colors as I move the canvas. My GPU is updated and working properly and I also tried deleting my PS settings and preferences, but didn' help.

lambiloon

Community Expert

Hi, you should check system requirements for the latest version this may be one of reasons or if you have a good computer then wait for the next update of all bugs in the notice of the Adobe team...regards

Ali Sajjad / Graphic Design Trainer / Freelancer / Adobe Certified Professional

ChamucoKid0

Participant

Just to keep the post alive. Same here, just switched to a 3060ti from an old RX 570 here me thinking everything would run as smooth as butter, but oh boy oh boy PS my main tool at work runs like absolute garbage.

Clean windows install, cero software other than Nvidia Studio Drivers and Photoshop, SAME issue, not even disabling Gsync works, the flicker goes away but the program still runs so slow even just panning and zooming in/out is extremely diatracting and impossible to worl with.

This didn't use to happen with my old GPU. I don't see this being fixed any time soon so I might have to switch back to the old GPU. Hige bummer.

Sad thing is, not everyone has a spare Radeon GPU laying around especially with the current hardware shortages and inflation.

Can't believe Adobe having their income and man power can't figure out how to make this arcaic 25 y/o piece of software work.

TheDigitalDog

Inspiring

If turning OFF GPU works, it's a GPU bug and you need to contact the manufacturer or find out if there's an updated driver for it.

Also see: https://helpx.adobe.com/photoshop/kb/acr-gpu-faq.html

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

ChamucoKid

Participant

I think you misunderstood my issue, i SWAPED gpus, I also tried turning off gpu acceleration on photoshop, and as I mentioned my drivers are all the msot recent in a clean install of windows. The link you shared already read all through it, all of the faws, optimization tips and every official help guide from adobe I have read, nothing works.

That's why i took out the Nvidia gpu and put in my old AMD gpu, that's the only thing that works. Please read carefully before repliying.

S

sebastianb28672093

Participating Frequently

Same here with an 2080 on GSYNC enabled. All tricks within the NVIDIA Control Panel didn't work for me at all. Only solution is to completely turn off GSYNC, this is becoming ridiculus. This thread nearly celebrates his second birthday without a real solution!

Martin HP

Participant

https://www.reddit.com/r/photoshop/comments/ilitsc/psa_if_youre_experiencing_ludicrous_slowdowns_and/

Try this, this one worked for me.

S

SilentRage47

Participant

This method seems to work for some people, in my case it just makes things worse. With this settings I get black screen flashes every time I perform some action in Photoshop.

J

Jan22601170zfh3

Participant

A few weeks ago I bought a new screen with HDR.

Now I'm using my Photoshop 23.1 on Core i9 9900K, GTX 1080Ti, Win11 Pro and all the menus and dialog windows are flickering.

Also most time if I want to edit something (like transformation tool), photoshop is not refreshing and doesn't display the tool until I minimize the window an open it again.

I already checked if the graphics driver is up to date.

Does Photoshop work with the HDR option set to on (/auto) in Windows?

What else can I do to use HDR?

Bob_Hallam

Legend

Make sure you go to PS prefs and turn on HDR display suppor under Technology Previewst.

ICC programmer and developer, Photographer, artist and color management expert, Print standards and process expert.

Seth A

Participating Frequently

G-sync creates the same lag-stutterinng issue in Lightroom ( installed latest update) especially when you zoon in/out. Looks like Adobe apps are synchornizing with Monitor refresh rate when you use g-sync.

The only fix that works for now is to disable G-sync

S

SilentRage47

Participant

I have the same problem with the latest nvidia driver and photoshop version.

Rtx 2080 + DELL S2716DG

Disabling gsync just for photoshop doesn't solve the issue, the only way I can have a smooth experience is by disabling gsync completly from nvidiacp. Same problem for Lightroom and Classic.

R

Radek5C15

Participating Frequently

Hi,

I am on pc with Win10

In new ver 23.0 i found weird bug with mouse... mouse is in laggy motion about a second, when i hover from canvas to window (layers, toolbox, etc..).

That problem caused by ruler....when i turn off ruler problem is solved, but this solution is not good.

Problem is still here at 23.0.1

Do you have any solution for this?