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viragborics
Participant
October 10, 2019

P: Doesn't save files to external drive formatted for ExFat - macOS 10.15 Catalina

  • October 10, 2019
  • 138 replies
  • 3789 views

PS 2019 CC 20.0.6 versus MacOS Catalina
When I'm trying to save a project file in PS, it's always stopped the saving method and the file becomes unusable. So I always must to make projects from the start... When will come the fixes? Does anyone know any solution? :'(

This topic has been closed for replies.

138 replies

Inspiring
November 4, 2019
Hi Adam,

1. Saving to an external drive is when the problem occurs. Doesn't matter what kind of connection.
2. ExFAT
3. Saving PSD files

Running a maxed 2018 Mac mini. Everything was fine until Catalina update. Issue happens with any Photoshop 20+ version.

Thanks!
Inspiring
November 4, 2019
Hi Adam,

1. Saving to an external drive is when the problem occurs. Doesn't matter what kind of connection.
2. ExFAT
3. Saving PSD files

Running a maxed 2018 Mac mini. Everything was fine until Catalina update. Issue happens with any Photoshop 20+ version.

Thanks!
Adam Jerugim
Inspiring
November 4, 2019
A couple important questions for those that are running into this problem:

1. Are the failures occurring trying to save to a local drive, external drive, both?
2. If the failures are occurring on an external drive, can you tell me what file system is on that drive? (Cmd-I on the volume and see if it says HFS+ or AFPS or ?)
3. Does it happen with all formats or just certain format you're trying to save to?

Having this information will help us get this resolved asap.

Thanks!
Adam
lllluki
Participating Frequently
November 4, 2019
adobe support basically told me, the problem is "weak gpus" and they can't do anything about it. nice adobe!

Inspiring
November 4, 2019
Same problem here too. I've been wasting an entire weekend working on projects with files breaking down, not saving and disappearing. Please fix asap!
Inspiring
November 3, 2019
having same problem - now the application won't relaunch after force quit. File is useless.
lllluki
Participating Frequently
November 3, 2019
Same here. Thanks adobe. Not only can’t i save the file, it gets totally destroyed. Awesome!
Inspiring
November 2, 2019
I'm having the same problem, wasting a lot of time re-doing work. Adobe please fix this asap.
Inspiring
November 2, 2019
Same problem to me. I'm using external SSD Samsung T5, and PS stops in about 50%. Then, I can not quit PS, can not eject external SSD, can not shutdown Mac. I have to use the button to force quit Mac and restart it. 
Inspiring
October 31, 2019
In my testing it also seems to be a result of working with files from a external drive and then saving to them.

The problem started after I upgraded to Catalina and yesterday’s OS update didn’t fix it. Also turning off background auto saving in Photoshop hasn’t helped as some have suggested. I also tried different connections from the external with no difference.