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viragborics
Participant
October 10, 2019

P: Doesn't save files to external drive formatted for ExFat - macOS 10.15 Catalina

  • October 10, 2019
  • 138 replies
  • 3789 views

PS 2019 CC 20.0.6 versus MacOS Catalina
When I'm trying to save a project file in PS, it's always stopped the saving method and the file becomes unusable. So I always must to make projects from the start... When will come the fixes? Does anyone know any solution? :'(

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138 replies

Inspiring
November 15, 2019
Well that didn't last. Second save today resulted in 99% save. Latest Spindump:

https://www.dropbox.com/s/zsigl3r8lqzfys2/Spindump2.txt?dl=0
Inspiring
November 15, 2019
Fingers crossed, but I haven't had it saving freeze on me yet after doing this. Probably have saved 20+ times to an external HD. Will report back again 24-48 hours. 
Inspiring
November 13, 2019
Hi Adam,

always the same, 99% blocked
Adam Jerugim
Inspiring
November 13, 2019
Hi Cyril,

Can you please do me a favor and try the workaround I've suggested above? We're actively working on the issue but require user feedback to ensure we're on the right path to get it resolved.

Thanks.
Inspiring
November 13, 2019
what's going on Adobe ??? we can not work anymore ... why an old problem that had been erased by all the latest versions, resurfaced now !!! seriously, you had to be aware that the Apple OS was going to change a lot of things not? sorry but I'm a little annoyed at not being able to work with the new workflow !!!!
Adam Jerugim
Inspiring
November 12, 2019
Can someone try the following:

Navigate to Preferences > Plug-ins and uncheck 'Allow Extensions to Connect to the Internet' and 'Load Extension Panels' - then quit and restart.

Does saving to the external, exFAT drive work now?
Inspiring
November 12, 2019
Update of PS done 30 min ago, with the latest version and still the same problem ... here is the Spindump
https://www.dropbox.com/s/2suazm3o0xb3n0k/spindump.txt?dl=0
Inspiring
November 12, 2019
I did that a few weeks ago and has not helped fixed the problem.
Inspiring
November 12, 2019
Legend
November 12, 2019
One other thing to try to help isolate the problem: Go into Preferences > File Handling... and uncheck "Save in Background" and let us know if the freezing problem goes away.