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lcamachodesign
Participating Frequently
January 15, 2019

P: Export As does not scale correctly

  • January 15, 2019
  • 4 replies
  • 313 views

Steps to reproduce on Windows 10 1803

1. Create a new file with an artboard size 2000x2000 for example
2. Add 2 or 3 additional artboards
3. Add layers to each artboard
4. Scribble something on each layer and artboard
5. Use the Export As command
6. Select some or all of the artboards on the left side of the window
7. Apply 50% scale on the Image size section on the right side
8. Artboards resize to random values instead of the expected 1000x1000
9. Images inside each artboard are randomly cropped

This issue did no happen on version 20.0.1

Thanks!

    This topic has been closed for replies.

    4 replies

    J
    J453
    Legend
    January 18, 2022

    This was fixed in 22.0 or later.

    kitoda
    Adobe Employee
    kitoda
    Adobe Employee
    January 16, 2019
    Thanks for your detailed info and the sample file.  We will investigate this.

    L
    lcamachodesignAuthor
    Participating Frequently
    January 16, 2019
    It's an Export As issue.
    Even though the artboard canvas is infinite, the artboard themselves aren't. Here's a few more things I discovered:

    - Scaling artboards in 100% intervals (200%, 300%, 400%...) works well and shows expected dimensions
    - Other scaling values (50%, 150%, 275%) result in odd dimensions, like 2000x2000 -> 50% -> 753x660
    - Issue only happens if there's empty transparent areas in the artboard
    - If the artboard is completely full with pixels (like with a solid color fill layer) the issue disappears
    - Pixels inside the artboard are randomly cut off when erroneous scaling is happens

    There seems to be no way to attach PSD files to this message, so I'm using WeTransfer: https://we.tl/t-RmbLNlY7ll
    Let me know if this works for you, thanks!
    kitoda
    Adobe Employee
    kitoda
    Adobe Employee
    January 15, 2019
     Artboard canvas is infinite so the random numbers are usually expected. Is this Export As issue or Save for web? If you could send me your test file I like to test it in house.
    Thanks.
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