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THEJohnnyRocket
Participant
March 15, 2024

P: Exported images have different color from the first and second exported file

  • March 15, 2024
  • 7 replies
  • 416 views

When exporting a file the first Export creates a file that does not have accurate colors. If I re-export that same file immediately after checking the first, the second file created has accurate colors. This has been a consistent bug exporting as JPG but I did experience this with PNG previously. I am on ChromeOS using Chrome browser. The file I am using in Photoshop online is a TIFF file that was created on the desktop version, and I did not have this issue with that file on a Windows desktop. I have not tried to recreate this issue with a different file.

    This topic has been closed for replies.

    7 replies

    CShubert
    Community Manager
    CShubertCommunity Manager
    Community Manager
    April 4, 2024

    Hi, the team is looking into this issue.

     

    Thanks,

    Cory - Photoshop Product Manager

    T
    THEJohnnyRocketAuthor
    Participant
    March 22, 2024

    A team member is experiencing the same issue with this file, specifically exporting as PNG. The color is incorrect in the same way, but exporting a second, third, or more times does not change the color. Only "double saving" a JPG will correct this.

    CShubert
    Community Manager
    CShubertCommunity Manager
    Community Manager
    March 21, 2024

    @THEJohnnyRocket feel free to email or send a link to download to shubert@adobe.com and I can get it to the team.

     

    Thanks,

    Cory - Photoshop Product Manager

      T
      THEJohnnyRocketAuthor
      Participant
      March 21, 2024

      @rockymontezcarr I won't be able to share the image in the community forum but if there is a way to move this to a support ticket or similar I could provide a file there. 

       

      This has been an issue for me through a few ChromeOS updates, but I'm currently on 122.0.6261.1118.

        T
        THEJohnnyRocketAuthor
        Participant
        March 21, 2024

        @CShubert The original file created on desktop PS is in Adobe RGB (1998).

          R
          Adobe Employee
          rockymontezcarr
          Adobe Employee
          March 19, 2024

          Hi @THEJohnnyRocket. Thanks for reaching out. Any chance you are able to share the Tiff file with me that you were using so I could run some tests with it. I completely understand if you can't though. Also what version of ChromeOS are you using? Thanks so much in advance. 

           

          Rocky - Photoshop Software Quality Engineer

            CShubert
            Community Manager
            CShubertCommunity Manager
            Community Manager
            March 18, 2024

            Hi @THEJohnnyRocket what color space did you create and save the original file on desktop with?

             

            Thanks,

            Cory - Photoshop Product Manager

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