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Sonofmidgard
Participating Frequently
December 29, 2021
Open for Voting

P: Extra rulers appear on image when moving Photoshop from one monitor to another

 

 

Does anyone get this weird ruler placement in PS 2022?

 

 

[Subject edited by moderator. Was "Ruler tool is not working..."]

["PH" edited to "PS" for "Photoshop"]

 

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    41 replies

    defaultygz2xn64yqed
    Participant
    March 12, 2023

    Thanks, Erin26. I had no rulers at all. Went into Edit > Preferences > Technology Previews > TICKED the box saying "Deactivate Native Canvases" and restarted PS. When I reopened, the rulers were automatically there! March 2023

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    Community Manager
    Erin26Community Manager
    Community Manager
    February 24, 2023

    An update to rulers was made in the 24.2 release that should resolve this issue.  Please install the update and give it a try. If you previously checked the “Deactivate Native Canvas” checkbox in Preferences > Technology Previews… uncheck that box and restart photoshop.

    Thank you

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      J453
      Legend
      October 18, 2022

      Engineering is looking into this issue.

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        Jonathan26429472igu0
        Participant
        October 4, 2022

        Hello,

         

        I've recently started using apple studio display. Everything else work just as on my Macbook pro, but Photoshop has some issues. All my apps are up to date. 

         

        As shown in the video, the picture does not show fully, it blinks every time I click on the mouse. And color looks weird and not the same as in Lightroom. 

         

        Any help would be much appreciated! 

         

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        TheDigitalDog
        TheDigitalDog
        Inspiring
        October 4, 2022

        First, try disabling GPU in the preferences (Performance). Any better?
        If not, recalibrate and build a new ICC display profile; the old one might be corrupted. If you are using software/hardware for this task, be sure the software is set to build a matrix, not LUT profile, Version 2, not Version 4 profile.


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        Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
        steveg6816671
        Participant
        April 11, 2022

        This worked.

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        karlviktor
        Participant
        March 25, 2022

        Hello folks, 

         

        I'm attaching a screenshot here to explain what's happening with the rulers in Photoshop (Up-to-date).

        This has been the case ever since I upgraded to the new Macbook Pro 16 with the M1 Pro chip.

        It's only happening on my external 27" monitor. It seems the rulers keep the dimensions of the Macbook screen.

         

        Would truly appreciate any help on how to fix this.

         

        Thanks in advance!

         

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        Ged_Traynor
        Community Expert
        Ged_TraynorCommunity Expert
        Community Expert
        March 25, 2022

        Hi

        Try disabling this option in preferences and restarting Photoshop to see if it helps

        If that dosen't help try enabling Deactivate Native Canvas again restart Photoshop

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        Community Manager
        Erin26Community Manager
        Community Manager
        January 27, 2022

        Thank you for reporting the issue.  We have been able to reproduce in-house and a bug has been logged.

        In the meantime, the best way to avoid the issue is to go to Preferences > Technology Previews… and uncheck the “Enable Native Canvas Rulers” checkbox.  Then restart Photoshop. 

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        Rob the Slob
        Known Participant
        January 23, 2022

        I asked about this in a separate thread here just yesterday. Wish I would have found this one first (I did search around before posting).

         

        Anyway, I ended up uninstalling and re-installing Photoshop, a rather desperate solution that did work.

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        Rob the Slob
        Known Participant
        January 22, 2022

        Please see the attached screen grab. I don't know what happened to cause this. The rulers are crossed in the window. The usual rulers are still on the left and top of the window. Do I just restart my machine? Or is this some kind of feature I've never seen before and can reset?

         

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        Rob the Slob
        Known Participant
        January 22, 2022

        Problem solved. Not so much solved as disappeared. So apparently something just glitched out. I restarted Photoshop and it was still there, which was when I posted. Restarted a second time and it was taken care of. Sorry for wasting people's time.

         

        Rob

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        Rob the Slob
        Known Participant
        January 22, 2022

        Apparently I'm not done wasting people's time. Because the problem is back. I've restarted my machine. What do I do next? Restart Creative Cloud? Find some plist to delete? This has just ended my progress on work that was due weeks ago that was just about to get done.

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        Community Manager
        Erin26Community Manager
        Community Manager
        January 19, 2022

        Please go to Preferences > Technology Previews… and uncheck the “Enable Native Canvas Rulers” checkbox.  Then restart Photoshop.  Thank you.

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