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davescm
Community Expert
Community Expert
November 18, 2020

P: Eye dropper sampling ring missing

  • November 18, 2020
  • 66 replies
  • 4293 views

In V22.0.1 the eyedropper sampling ring is missing. Toggling the checkbox in teh options bar does nothing.

 

Resetting preferences does not resolve.

 

Windows 10 v20H2  and NVidia RTX2080ti driver 456.71

 

The tool works correctly in v21 and earlier on the same system

 

Dave

This topic has been closed for replies.

66 replies

Known Participant
November 24, 2020

I have this issue also on a Windows 10 OS with Adobe officially supported graphich adapter (as well as the vanished red overlay adjustment indicator for brush tip). 
Will roll back for the time being. But with an ironic smile and some anger about the time spent on such flaws and bugs, for which I have absolutely no understanding.

Known Participant
November 24, 2020

This is an issue that can be reproduced on any OS. Also under Windows 10 with Adobe supported Radeon R9-series graphics card on board with latest driver (Nov, 13 2020).

Known Participant
November 24, 2020

Yes, there are several issues in 2021 edition, this being one of them. I have the same problem on a Windows 10 system.
The other issue is the missing red preview overlay in the brush tip, wenn you resize brush or want to set hardness ...
That was adressed here: https://feedback.photoshop.com/conversations/photoshop/photoshop-no-red-preview-when-changing-brush-size/5fb6ace9d1b2e26e0e840a70

Would be nice to have a feedback from adobe on this color wheel issue as well.

Inspiring
November 23, 2020

Same here.
Latest CC version 22.0.1 on macOS Catalina v.10.15.7

Inspiring
November 23, 2020

Yesterday while doing a digital painting, I ran in 1 issue that could be connected to the other ones I'm going to mention:
- Color picker not showing sample ring when holding ALT and when using the eye dropper tool;

- HUD Color picker not showing up when holding Ctrl+ALT+Right Click;

- Mouse size red dot not showing when holding ALT+Right Click; Shape of the brush does (show up), so that's fine at least. However if the engineering team could look into fixing the aforementioned issues, it would really be appreciated as they play an important part of the workflow for a lot of painters. Thank you in advance and stay safe!

Running latest PS CC version 22.0.1 on Windows 10.

Inspiring
November 21, 2020

Thanks for the update. How long does this usually take to resolve?

Enrique

chanaart
Community Expert
Community Expert
November 20, 2020

@JaneE Yes it is! and I hope they are looking into it ASAP! it is so important while you are working!

Chana

Inspiring
November 20, 2020

i too started having this problem 

Inspiring
November 20, 2020

I updated to 20.0.1 and I immediately noticed that the "Eyedropper Sample Ring" was not working. I have restarted in Safe Mode and it still does not work, I have rebooted my MacBook Pro and have did everything else I have read and it still does not work. 

Can someone please assist me from Adobe, I am a paying customer and deserve to be attended to. This has been a few days since this began.

Participating Frequently
November 20, 2020

Can't invoke HUD picker with ctrl+option+command. GPU is on.

It was working fine until I upgraded to PS 22.0.1 this morning.

MacBook Pro 15" (2016)

Radeon Pro 460 4 GB

16 GB RAM