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Participant
April 20, 2023

P: File Disappearing

  • April 20, 2023
  • 13 replies
  • 1095 views

I'm not sure if this is a common issue. I use Photoshop on my iPad. I have used it for over two years to do all of my design work and it usually doesn't have any issues. Here recently (Since the last update), I have noticed some files disappearing. When I exit the file that I have been editing a message pops up in the corner saying the "file has been promoted to a new document". And then it disappears and I'm not able to find it anywhere on Photoshop. It's also not on my Creative Cloud. 

 

Has anyone else experienced this and how can I fix this? It's annoying to work on a project and then exit the project only for it to disappear. 

 

Please help!

13 replies

CShubert
Community Manager
Community Manager
May 2, 2023

@Gentry23393212otyg would it be possible to share one of these projects with the team to see if they can figure out what might be going on?

 

jane-e
Community Expert
Community Expert
May 1, 2023

@Gentry23393212otyg 

 

I've tagged @CShubert to look at your issue.

 

A search for your error message brought up:  "No results found for 'file promoted to new photoshop document' ".

 

Jane

 

jane-e
Community Expert
Community Expert
May 1, 2023

@Gentry23393212otyg wrote on April 20

Has anyone else experienced this and how can I fix this?

 

I have not seen this. If it happens again, can you try to capture a screenshot of the error message? Have you also looked in the Files folder?

 

Apologies for the 11-day delay in answering your post.

 

Jane

 

Participant
May 1, 2023

All good! It only happens to certain templates I use.. but it has never been an issue until recently. I use a lot of templates due to the high amount of graphic work I do with churches. It doesn't appear in the Files section either. Ill post a screenshot of what it shows.