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October 16, 2024

P: File info dialog inconsistent resizing/appearing off screen

  • October 16, 2024
  • 12 replies
  • 626 views

Since an update to Photoshop 25, on Windows 11, in June '24(not sure of exact version), the 'file info' dialogue box is appearing off the bottom of the screen. The file info window used to be a landscape rectangular box, but since June '24, it has changed to a  portrait rectangular box, with the 'Preferences', 'OK' and 'Cancel' buttons off the bottom of screen. The only way to access the buttons is drag the title bar to the top of screen. This is extremely disruptive to editorial photographers workflow, who have to caption every image separately.  The issue still persists in the very latest Photoshop 26.0, months later. Only workaround I can come up with is to revert to Photoshop 25.5. 

12 replies

Sameer K
Community Manager
Community Manager
October 18, 2024

Hey, @Colin3551980500xq. Welcome to the Photoshop community. I'll need more info to help you figure this out. Please share the system info from Photoshop Help > System info > Copy & paste into a text document > upload & attach here.

 

The team revamped the File Info dialogue. What is your screen resolution & the zoom percentage that you're working on? 

Please include screenshots of how the dialogue appears. 

 

Thanks!
Sameer K

(Use '@mention' to tag me when you reply)

Participating Frequently
October 17, 2024

Hallo Forum,

ich nutze eine deutsche Photoshop-Installation (26er und 25er Versionen).

Seit irgendeinem Uodate habe ich folgendes 2 Probleme:

1. Die Menus in den Dateiinformationen sind Englisch - in meinen Bisherigen Versionen war dort eine Übersetzung ins Deutsche. Habe ich irgend ein Einstellung verdreht?

 

2. Das XMP-Fenster ist übergroß und wenn es ich es verkleine hält diese Größe für das nöchste Bild nicht in der gleichen Größe sondern wird wieder übergroß. Wie kann ich das einstellen, dass die Größe bestehen bleibt, die ich vorher eingestellt hatte an den Rändern?

 

VG
Thomas

Sameer K
Community Manager
Community Manager
October 22, 2024

Hey, @391543. Welcome to the Photoshop community. I'll need more information to help you figure this out. Please share the system information from Photoshop Help > System info > Copy and paste into a text document > Upload and attach here.

 

The team revamped the File Info dialogue, and the localization for non-English languages is underway. What is your screen resolution & the zoom percentage that you're working on? 

 

 

Thanks!
Sameer K

(Use '@mention' to tag me when you reply)

Participating Frequently
October 22, 2024

Hey, @Sameer K ,

see the attach for my systeminformation.

My Laptop resolution: 1920x1080px resultion in win10- systeminformation 100%

The problems is also with an external Monitor (Dell P2421) with resolution: 1920x1200 (100%)

 

Regards

Thomas