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Inspiring
December 2, 2015

P: Flickering on canvas (windows 10) (Narration enable)

  • December 2, 2015
  • 20 replies
  • 744 views

After the Photoshop CC 2015.1 update, the canvas area on PS, AI e ID flickers as soon as program is opened.

Flickering prevents use of menus, which also flicker.

OS is Windows 10, graphics board is NVidia GTX980 w/ latest driver.

Reverting to earlier versions of PS, AI e ID solve the problem.

This topic has been closed for replies.

20 replies

DreamPunk
Participant
December 2, 2015


I updated to the new 2015 release of Photoshop (and the other CC apps). When I start the program, the new Start page is just a big empty screen that constantly flickers from white to grey. I have to switch to a different layout to do anything. As long as Photoshop is running, my mouse pointer constantly flickers every half second between the pointer and a "loading" icon. This happens even when Photoshop is minimized. It makes menu selection nearly impossible as the menu appears for a moment but then the pointer steals focus and the menu goes away. If I close Photoshop, everything works normally.

This is the same behavior in Illustrator (blank flickering Start page).

I am running Windows 10 with the latest updates. I have a laptop with AMD HD 6700M switchable graphics with the latest video drivers (did a clean install today). I tried uninstalling Photoshop and reinstalling it, to no avail.

Is there a way to reinstall the previous version until this issue is resolved? I have work to do.
Inspiring
December 2, 2015
this solved the problem for me. the "narration" related thing didnt fix it for me
Legend
December 2, 2015
You have "Narration" enabled in Windows. Disable Narration and the problem will go away.

https://social.technet.microsoft.com/...
Inspiring
December 2, 2015
Hello, I found the solution in another forum: you need to uncheck "Show 'Start' Workspace When No Documents Are Open" in Preferences > General.

It was somewhat difficult doing that, because the flickering also affected the menus. I had luck using the keyboard: press Alt-E to open the Edit menu and choose Preferences > General.

This also works for Illustrator and InDesign. For After Effects it's the same but the menu nomenclature is different.

Hope this helps other people.
Inspiring
December 2, 2015
Please remember that Photoshop, Illustrator, and InDesign share very little code -- something affecting all of them is most likely a system issue.
DreamPunk
Participant
December 2, 2015
I tried disabling the GPU, setting it to Advanced and setting it to Basic. They all have the same flickering issue.
Participating Frequently
December 2, 2015
Same issue here. I'm using Windows 8.1 with a Geforce GTX 960 with the latest drivers. I have tried to disable the GPU but to no avail. The same thing is happening with Illustrator and After Effects.
Adobe Employee
December 2, 2015
Does disabling GPU in the preferences affect the flickering? If it is better with it off. Then try setting to GPU ON but in advanced set it to Basic.

Restart PS between tries.
DreamPunk
Participant
December 2, 2015
I have the same issue, but I have an AMD video board with the latest drivers. I did an uninstall and fresh install of both the drivers and Photoshop, but it did not fix it.
Legend
December 2, 2015
I would suspect a bad video driver.

Determine what video card you have and go *directly to the manufacturers website (nVidia or ATI/AMD)* and download the latest driver: http://blogs.adobe.com/crawlspace/201...

Just doing Windows Update won't give you the latest and greatest drivers. You must go directly to your card manufacturers website to check for driver updates.

After you have the latest driver, Try restoring your preferences: http://blogs.adobe.com/crawlspace/201...