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DERJUNG
Inspiring
May 2, 2020

P: Freezing on Catalina 10.15.4 on MacPro2019

  • May 2, 2020
  • 45 replies
  • 1331 views

Last Days i've got a MacPro 2019 with a Vega Pro II Duo, 48GB Ram, 1TB SSD and os 10.15.4. as my new main Workstation. But then Problems came up with Adobe Photoshop.

I have the following problem, which is either due to Photoshop or Catalina. Anyway, after about an hour of working on a picture (16bit mode RGB) in Photoshop with the path tool, Photoshop suddenly slows down and then there is only a beach ball and in the activity manager you can see that Photoshop does not react anymore. Why? Also the transforamtion tool ist very slow. Did a check on my old workstation (MacPro2010,PS2018) with the same PSD, much faster. Videos in the link below.

Today I have completely rebuilt MacOs, formatted them with the correct erasing and then reinstalled them. No plugins or other additional software installed. Just to make sure that nothing shoots crosswise. And here were are again. After an hour of working Photshop freezes and i have to force quit. 

Please check the Adobe quality assurance to see what the problem is with GPU Acceleration.

Unfortunately I cannot install Mojave on this machine (just Catalina supported) to test if it does not appear there. If someone has similar problems with the path tool or transformation tool it would be nice to post here. Unfortunately not many people seem to have such a problem. So it might be because of my configuration? Or all People still on Mojave, because Catalina is not as good. I also did an Apple hardware test ("D" at startup) and everything was fine. Also i had no problems in other apps like Final Cut, Cinema 4D S22 or Substance before the clean install. All  Apps with "heavy" Metal and GPU support. Working as expeced, just Photoshop doesn't.

My video collection with the Photoshop problems can be found here:

https://shared-assets.adobe.com/link/d7cf2838-e4e8-433b-62cf-4793c5df6dc9

Was trying to shut off GPU... No GPU - No Freezing BUT:
Unfortunately, I can't do serious work like this without GPU acceleration. So my conclusion is the software still has real problems on the system Catalina. I ask you to solve the problem with the graphic interface with an update. How can I place point if I can't see the image? 


You are Marketleader... Please please have a look into the development.
I have also seen some older forum entries. They are already 5 months old and still the 2020 version does not work properly. What is going on there? This really makes me think and it seems to be a bigger problem. So I will have to continue working with my old computer.

all the best, Thomas

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    45 replies

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    FeedbackCommunityMember
    Inspiring
    June 10, 2020
    Exactly same problem here. I tried with new install of catalina and photoshop and wacom driver only.

    Photoshop 21.X.X (I tried differents versions and the last 21.1.3))
    MacOS 10.15.5

    Mac pro 2019 - 96GB ram - 16cores - AMD 580X / Intuos Pro L

    freeze between  10minutes and 1 hour.

    -----

    I have another Macpro 2019 workstation with no freeze.

    The 2 differences in this workstation : I have AMD Vega II + Cintiq pro UHD


    I will continue to make some tests.


    F
    FeedbackCommunityMember
    Inspiring
    June 3, 2020
    Just update my Photoshop, is anyone else have  bad lag when using any of the shape tools. I dont know how to fix this 
      D
      dgrainger
      Participating Frequently
      June 3, 2020
      several other similar threads; do a search to find them. A common suggestion seems to be to disable rulers while awaiting a "fix" on an upcoming Update
      F
      FeedbackCommunityMember
      Inspiring
      May 28, 2020
      That worked! Thank you so much!
      F
      FeedbackCommunityMember
      Inspiring
      May 27, 2020
      Thanks @ Thomas ... I'll give it a go ... after I save everything
      D
      DERJUNGAuthor
      Inspiring
      May 27, 2020
      Sable Amanda please see this thread, disabling the rulers should help for now:
      https://feedback.photoshop.com/photoshop_family/topics/photoshop-21-1-3-hue-saturation-dialog-box-bug
      D
      DERJUNGAuthor
      Inspiring
      May 27, 2020
      Have you try to disable the rulers, if they are shown? Seems to be another annoying bug.
      https://feedback.photoshop.com/photoshop_family/topics/photoshop-21-1-3-hue-saturation-dialog-box-bug
      F
      FeedbackCommunityMember
      Inspiring
      May 27, 2020
      Hi Jeffrey, I am having a similar problem with my photoshop. Anytime I go to adjust the coloring on a jpeg or png Photoshop freezes and I have to restart it. Can you help?
      F
      FeedbackCommunityMember
      Inspiring
      May 27, 2020
      Hi, jumping in here because my Photoshop has been freezing when I go to adjust the saturation of a photo. I am an interior designer and put together design boards and 2d renderings using photoshop. The Photoshop application freezes each time I've tried to adjust coloring this way. I unistalled the app and reinstalled. Turned off and on the computer and nothing has fixed it. Is there a way I can resolve this? 

      I have a MacBook Air (Retina, 13-inch, 2018) using Catalina 10.15.4 with processor of 1.6 GHz Dual-Core Intel Core i5, memory of 8 GB 2133 MHz LPDDR3 and graphics Intel UHD Graphics 617 1536 MB.
      D
      DERJUNGAuthor
      Inspiring
      May 27, 2020
      Today I tested with MacOS 10.15.5 and PS 21.1.3 - same result. After about 58min. PS stops reacting and I can only stop it in the process. Then the whole system stops responding and the login screen appears. Did a screencast, video upload if necessary.

      I can't emphasize enough how annoying this is. To use such an unreliable software in the professional segment. I hope that the problem is solved soon, otherwise I will seriously consider to cancel the subscription for my company.

      Spindump:

      https://shared-assets.adobe.com/link/58433d51-51c6-4020-4382-f65e8b89d2ba

      D
      DERJUNGAuthor
      Inspiring
      May 22, 2020
      So, to make sure it's not my Vega graphics card, I put an old RX 480 in the new Mac Pro and tried to reproduce the error again. It worked. The error also occurs with the RX 480. Just if it helps to nail the bug. Spindump is here, second ist crash report.
      https://shared-assets.adobe.com/link/dfb68592-a518-4d9a-5aab-baa509545d94
      https://shared-assets.adobe.com/link/1fa2bdfd-37d9-4699-545c-60ca4ec91fd6

      Settings change after restore default prefs. Disable Flick Panning, enable Overscroll, disable Snap Vector Tools & Transforms to Pixel Grid, disable View PixelGrid.

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