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PauloLobo78
PauloLobo78
Participating Frequently
March 21, 2023

P: Function "export as" is not working as it should (Slow)

  • March 21, 2023
  • 14 replies
  • 2423 views

Hello, for more than a month the "export as" function has stopped working correctly, to export the images I have to keep canceling and opening the function again until it "loads".

 

Most of the time it just looks like the attached image. As it bothers me and delays my work, I formatted windows and installed all programs again, but the problem persists.

I use the function by clicking with the right mouse button and going to "export as". I don't know if it's relevant, but I use the artboards function a lot for low resolution files (in this case they are web banners)

 

I'm a Brazilian user, using Google Translate, I apologize for any mistakes, I'm still learning English.

Using Windows 10 Home Edition
Photoshop 24.2.1
Creative Cloud 5.10.0.573

 

 

    14 replies

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    CShubert
    Community Manager
    CShubertCommunity Manager
    Community Manager
    March 30, 2023

    Hi @PauloLobo78 

    Curious if you have updated to the latest Ps, 24.3?

     

    It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

     

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    March 21, 2023

    Hi @PauloLobo78 there are numerous posts in the forum regarding Export As being slow including the related conversations on the right column. There is no solution at this time.

    PauloLobo78
    PauloLobo78Author
    Participating Frequently
    March 21, 2023

    Hi @Kevin Stohlmeyer thank you for taking the time to help me.

    I did the indicated steps (always restarting the program) and the problem persists.

    During my tests, I also noticed that the "quick export" function takes longer than expected to show the destination folder.

    Is there any relationship?

    It seems to me that they don't stop working, they just take a long time to get functional or load.

    In my last test, I timed it from the moment I click "export as" until the images appear and I can save.

    The waiting time was 1 minute and 7 seconds.

    For the "quick export" function, the waiting time was 33 seconds until the option to choose the destination folder appeared.


    I have a nice computer setup:

    AMD Ryzen 9 5900X 12-Core Processor 4.20 GHz
    32,0 GB RAM
    RTX 2060

     

    And I would like to mention that I leave the adobe programs on a 126gb SSD just for them and a 1tb scratch disk available

     

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    March 21, 2023

    Hi @PauloLobo78 First try going to Photoshop Preferences/Technology Preview and check “Disable Native Canvas”. Then check “Use Older GPU Mode (2016)”. 

     

    If that does not resolve, try resetting your Photoshop preferences manually. Note: Reinstalling does not automatically reset them so you could be installing over bad preference files:
    https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences

     

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