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Inspiring
October 17, 2018

P: Healing brush & clone stamp tools lagging

  • October 17, 2018
  • 184 replies
  • 3828 views

I just recently updated to Adobe Photoshop CC 2019, and my healing brush tools and clone stamp tool lags when I use it.  I had no prior issues with CC 2018.  What gives?

This topic has been closed for replies.

184 replies

Sahil.Chawla
Adobe Employee
Adobe Employee
November 14, 2018

Hi all,

 

We are happy to announce the release of Photoshop CC 20.0.1

This update includes fixes to some of the top customer reported issues among other bug fixes. 

See what’s fixed

To update Photoshop CC to 20.0.1, click "Update" in the Creative Cloud desktop app next to Photoshop CC. More detailed instructions for updating

 

Regards,

Sahil
Participating Frequently
November 13, 2018
Same problem; Mojave 10.14.1, Adobe Photoshop CC 2019, and my healing brush tools and clone stamp tool lags when I use it.  I had no prior issues with CC 2018.

Adobe Photoshop: 20.0.0 20180920.r.24 2018/09/20: 1193433  x64



Inspiring
November 13, 2018
Hiding the Rules worked for me, with the busy cursor when using the erase tool....
Inspiring
November 13, 2018
Hiding the rulers worked for me thanks!
Inspiring
November 12, 2018


Loading Wheel instead of brush/pencil tip while drawing. Not lagging, just replacing the normal tip. This known issue is not resolved with re-installation of Creative Cloud, Photoshop or Mojave. Adobe's solve of System Preferences>Accessibility being checked for Photoshop does not work. Using most recent version of Adobe CC/PS 19. 

Mac has run multiple tests of my system to ensure no issue with the hardware or OS. Seems to be a problem many users are facing, and only temporarily resolved with so-called "fix"

Has anyone found a permanent solution? Will there be an update to address this?
Participating Frequently
November 9, 2018
Yes all Mojave.

We usually update all of them in steps. Around 5 will have the beta of OSX (major release or patch) for testing our software during the development.

Most of them will have the current version of OSX and some machine will still have some previous version of the OSX.

I only tested on the latest OSX 10.14.0 and 10.14.1.

The only doubt I have is that I haven't tested yet on a clean installation of Mojave.

All machines were updated from the previous version.

I'm going to do it soon.
davideb47470794
Participating Frequently
November 9, 2018
All the machines you tested were running on Mojave? As CC19 is giving me NO problems with Sierra High.. or I'm just lucky?
Participating Frequently
November 9, 2018
Unfortunately I'm a software engineer as my first job.

I tested Photoshop an all the machines we have in the office (31 machines) and I found the same issue an all of them with some slightly difference depending on the speed of the machine.

So given for good your logic, I would agree on the 2nd option.

That was the reason of my first comment.
Colin Southern
Known Participant
November 9, 2018
But when all Macs are running the same Adobe Photoshop code - but only some of the Macs are exhibiting the problems you mention - logic tells us that some Macs are giving a different result for the same instruction ...

... which puts us right back to square one in terms of their inability to see these issues in testing.

So realistically, it probably comes down to 1 of 3 scenarios:

1. They didn't test the new version on your version of Mac -> highly unlikely.

2. They tested it -> saw the issue you mention -> but decided to release it anyway. Also highly unlikely IMO.

3. They tested it -> didn't see the issues you're seeing -> and so released it. IMO this is most likely.

So I absolutely empathise with the issues you're having; I've struck things that are very frustrating too from time to time (like the inability to open any file in Ps by double-clicking on it) - but "saying what we think they should have done" is really for us to do ... but their ability to do anything about it is another issue entirely. 
Participant
November 8, 2018
Did not help.