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Inspiring
October 17, 2018

P: Healing brush & clone stamp tools lagging

  • October 17, 2018
  • 184 replies
  • 3826 views

I just recently updated to Adobe Photoshop CC 2019, and my healing brush tools and clone stamp tool lags when I use it.  I had no prior issues with CC 2018.  What gives?

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184 replies

Inspiring
October 21, 2018
A bit? When i hide the ruler there's no lag at all.. perfect! Thanks!
Inspiring
October 21, 2018
Try to hide the ruler. It should help a bit.
Known Participant
October 21, 2018
I have the lag also. AND....the Healing brush seems to do things differently....not as clean as 2018


Inspiring
October 20, 2018
I have the same problem on my iMac but it seems that it is isolated to my wacom intuos pro. When I zoom with my mouse the zoom reacts right away but with the wacom I need to keep the pen down for that half second before it starts zooming. I have tried different settings for my pen pressure in wacom settings but that doesn't change anything. Really annoying with this lag...! 
Best
Petri
Inspiring
October 20, 2018
Hi! I’m having the same problems on an iMac (Retina 4k, 2017 i5, 16gb, Radeon Pro 555 2gb, OS 10.13.6) Everything worked smooth with cc2018, after the update to cc2019 the healing brush, clone stamp and zooming lags. I’ve tried the ‘enable preserve details’ fix but that does not work. I really hope you can find the solution, editing is very frustrating right now.

I have added a video that shows the lag with just zooming on an image. it takes a few seconds to work, after that it is fine until you switch to another tool, then the lagging returns. Especially with the healing brush it is very difficult to work like this.

Inspiring
October 18, 2018
Hi guys! I can confirm same issue on both of my mac's. Spinning and laggy curser when using the healing brush & clone tool. Happened right after updating to the new version of PS CC 2019. Have been chatting with Adobe support on twitter for two days now and have tried everything (alsmost) 🙂 without any luck. Let me know if I can help supplying any useful information. 

Best,
Søren


Hannah Nicollet
Community Manager
Community Manager
October 18, 2018
Hi Rossi,

Thanks for trying that workaround. Would you please go to Help > System Info and then copy and paste the contents of that folder either here in a reply or email them to me? I'll paste my email below.

Thanks,
Hannah

Shawn Rossi
Known Participant
October 18, 2018
I've noticed that lag is on the initial stroke. If you don't pick up your brush, then lag disappears and the brush is very responsive. Unfortunately, I do a lot of brush stroke, sample new color, brush stroke, sample a new color, etc. This means I'm picking up my brush constantly as I blend, which leads to excruciating lag. 

Same using a mouse. Click and drag, the initial stroke is lagging. If I keep the mouse button depressed while I stroke, then it's responsive.

Hope this helps drill down to the problem behind the lag issue.
Shawn Rossi
Known Participant
October 18, 2018
PS 2019 – I'm experiencing brush lag, as well. Opened PS 2018 to test and no brush lag.

I tried turning off 'Enable Preserve Details 2.0 Upscale' and restarting without improvement. Things to note:
  • Resolution doesn't matter. Same brush lag with a 500 x 500 px @ 72dpi  and 2,000 x 2,000 px @ 300 dpi files.
  • Mouse and Wacom show same brush stroke delay. It looks like a .5 to 1 second delay
  • Using default PS Brush – Soft Round Opacity Pressure
  • Delay with smoothing On or Off

My workstation's stats:

Mac Pro
6-Core Intel Xeon E5
3.5 GHz
Processors: 1
Cores: 6
L2 Cache (per Core): 256 KB
L3 Cache: 12 MB
Memory: 32 GB
Graphics Cards: Dual – AMD FirePro D700 6144 MB
KODECPhotography
Participating Frequently
October 18, 2018
It didn't work for me.