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Participating Frequently
September 20, 2023

P: I'd like to know how to disable the startup tutorial about generative ai

  • September 20, 2023
  • 195 replies
  • 43412 views

With Photoshop 25, every time I start up PS, an image opens on my screen accompanied by a tuorial on generative ai by Anna McNaught. How to I disable this? I don't need it and I can't find a way to get rid of it.

 

Can someone help me with this please?

 

Thank you

195 replies

joao_torres
Participant
November 14, 2023

That's a little excessive???

Adobe is the world leader in software and could solve this problem in seconds. I'm tired of being made into clowns by a company that can and has the obligation to respect those who pay to have their software available.

I cannot understand where the problem lies. Simply turn off this annoying function and update the software... is there anything easier than that?

 

if i pay, i have the right to have the newest version of the program, i simple thont want to rool back for a previous version. Simple as that.

Known Participant
November 14, 2023

@madiko It is indeed auto-launching the tutorial (which has nothing to do with rich tooltips or the contextual toolbar being enabled). For those that can get through the tutorial, it sometimes does not register as complete and pops up again the next time, in my case the tutorial crashes the software entirely so I'm locked out mostly. My recommendation is to revert to 25.0 until a fix is rolled out. You can install previous versions from the Creative Cloud app and also disable auto-updates for Photoshop momentarily. The previous version had a more bare-bones Generative Fill tutorial proposed in the home screen that doesn't auto-launch and doesn't have any of the issues cited in this thread.

Known Participant
November 14, 2023

@joao_torres That's a little excessive... Photoshop remains the most capable image editing software on the market. Software with this many functions and features is expected to have some bugs every now and then. I can absolutely assure you that Adobe is listening and investigating the issue, per my exchanges in DM with Pattie (Adobe employee following this thread) and will very certainly propose a fix within a reasonable amount of time, along with other important fixes.

 

As a reminder, you can roll back to a previous version of the software anytime and disable auto-update so that you can return to a functional version until the fix is rolled out, just click on the ... button next to the app in Creative Cloud and pick other versions.

joao_torres
Participant
November 14, 2023

I solved my problem as follows. I uninstalled Photoshop, canceled my subscription and installed a competing program....problem solved!!!

Thank you very much to ADOBE, for ignoring its customers. 😞 I will never, ever subscribe to Photoshop again

madiko
Inspiring
November 14, 2023

I would like to stop the program to open (unwanted) a new file and force me to "get startet" with the new AI tool. How can I dismiss this once and for all? Thank you very much in advance.

 

system:

Photoshop v25.1 (last update 2023-10-27)

Windows 10

D Fosse
Community Expert
Community Expert
November 14, 2023

You shouldn't be getting that (I'm not).

 

Make sure you're not opening files in an initial state that presumes AI processing - like e.g. the setting for the crop tool in this screenshot:

Also disable the new "contextual task bar" which is mainly for initiating generative fill. Other than that it's just in the way. Click the three dots and "hide".

 

Oh, and turn off "rich tooltips" in Preferences.

Known Participant
November 8, 2023

Submitted. For the record, I reverted back to Photoshop 25.0, which doesn't have the autoplaying tutorial. It works flawlessly. I can even run the Iceland generative fill tutorial from the home screen. This tutorial doesn't behave the same way as the newer one in 25.1. It uses the Discover pannel and a series of videos, and lets you do the steps yourself, whereas the 25.1 tutorial has a different kind of popup/video and tries to take command directly. I think it's pretty clear the new tutorial is directly responsible for the crash

Participant
November 7, 2023

same problem here, tried 25.0, 25.1..  Anna McNaught can't stop talking 😞 I've read the whole thread and seems like the problem still is not solved

Pattie-F
Legend
November 7, 2023

@Secret Jardin Marketing -Please check your DM. We would like to get a log file from you to help us figure out your issue.

Pattie-F
Legend
November 7, 2023

 

@swingpjatten - When you are anywhere in the community (https://community.adobe.com/t5/photoshop-ecosystem/ct-p/ct-photoshop?page=1&sort=latest_replies&lang=all&tabid=all&topics=label-macos%2Clabel-windows), click on the envelope icon in the top right of the screen to take you to the private messaging. You will see a message in your inbox from me and should be able to reply and attach the file.

 

Known Participant
November 7, 2023

Yeah, Photoshop's pretty solid now after it's crashed. I mean, it's probably gained some undead qualities in the process, like being unable to crash (since you can't kill something that's already dead). enabling GPU again fixed Generative Fill. I really think it's more of an issue with the tutorial pop-up or video causing the crash in the first place.

 

I poured my entire hatred of this tutorial in this post-mortem work on Photoshop's Iceland image, barely recognizable. Crash Reporter window holding vigil in foreground as I work flawlessly with Photoshop, kinda.

 

 

Please do something, I'm losing my mind here. Maybe don't autoplay tutorials in the future? Forcing users to do stuff they don't feel they need to do has never worked well before.