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wpcoe
Participating Frequently
January 25, 2022

P: i7-1195G7 (new HP Spectre laptop) crashes OpenCL in Photoshop

  • January 25, 2022
  • 13 replies
  • 2197 views

I recently bought an HP Spectre X360 14 with an i7-1195G7 (and 16GB RAM & 1TB SSD with Optane cache) running Windows 11 Pro (21H2, build 22000.438.)

 

Photoshop (v.23.1.1) crashes when doing something as basic as applying a Smart Sharpen filter unless I disable Graphics Acceleration, specifically using OpenCL, within Photoshop. I'd like to be able to experience the benefits of Graphics Acceleration in Photoshop.

 

Yesterday I updated the Intel graphics driver on my device from v 27.20.100.8664 (dated 6/1/2021) to v 30.0.101.1191 (dated 12.3.2921) and Photoshop was auto-updated three days ago, but the problem persists.

 

I don't see any other reports of such problems, but would like to know if there is any way to resolve this. I live in Mexico and had flown to New York City just to buy this computer, and I'm considering flying back to NYC to return it. Do I have a defective computer, or can this be fixed?

13 replies

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wpcoeAuthor
Participating Frequently
January 26, 2022

@J453 :  Thanks for the replies.  While I was waiting I decided to use System Restore to step forward from the oldest restore point to see (a) if the problem was there from the beginning, and (b) if it were not there see at what point in time it started.

 

 

I started by restoring the oldest restore point (#1 above - sorry about the file size, Resize Image also crashes Photoshop...) and I could apply a Smart Sharpen filter with all the Graphics Acceleration enabled.  No crash.  I did note at this point, Photoshop was v.23.1.0.

 

Next, I used a later restore point (#2 above) and by then Photoshop already was crashing with Smart Sharpen.

 

(I wanted to step back through the intermediate restore points, but apparently Microsoft "enhanced" System Restore:  It removes earlier restore points once you've used one *and* no longer permits rolling back the application of a restore point.)

 

At that point I was frustrated & did a complete Windows Reset.  The second app I installed on a clean Windows (after Vivaldi browser) was Photoshop.  Of course, Creative Cloud installed v. 23.1.1.  It crashes.  I'm not sure if it's the v.23.1.1 that is the culprit, or if , when Windows was re-installed, some other updates came into play.  Sorry.

 

>>"Thanks for the crash reports. Engineers will probably want to see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply."<<

 

No can do.  Photoshop > Help > System Info freezes Photoshop.  Not crash it, just freeze it.  Have to End Task in Task Manager.

 

>>"One other thing, is this a laptop that uses a docking station by chance?"<<

 

Yes, it is.  However, the crashes occur without the dock attached, i.e. just using the built-in laptop screen.  In fact, right now, I haven't yet attached the dock at all since Windows was reset and the crashes (and the new freeze) occur.

J
J453
Legend
January 26, 2022

One other thing, is this a laptop that uses a docking station by chance?

J
J453
Legend
January 26, 2022

Thanks for the crash reports. Engineers will probably want to see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.

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