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alyoshaname
alyoshaname
Participating Frequently
January 19, 2016

P: iMac 4k (late 2015) screen flickering issue

  • January 19, 2016
  • 27 replies
  • 284 views

Hello,
I am a retoucher so i use Adobe Photoshop to do my work.
Recently i've bought a new iMac 21.5 (late 2015) with cool 4k Retina display.

Configuration:
OS X El Capitan 
Version: 10.11.3 (15D21)
iMac (Retina 4K, 21.5-inch, Late 2015)
Processor: 3,1 GHz Intel Core i5
Memory: 8 GB 1867 MHz DDR3
Graphics: Intel Iris Pro Graphics 6200 1536 MB

But the happiness was gone very quickly after installing Adobe Photoshop and tries to do my job. The matter is that i've found a disgusting bug. My screen goes black/begins flickering/flashing (video is here - https://youtu.be/D-5dF3dvYmM).

First my think was - perhaps this is a problem with key combinations or graphic tablet. So i switched off the tablet and checked hotkey settings and tried once more - the problem didn't gone.

Next i tried to repeat the bug. I've realized that there is no any sequence of actions. Screen flickers randomly. But i noticed - pressing CMD,SPACE,[] keys makes screen to flick more often (when using brush or stamp tools).

So the next step was Google. I found lot of such issues:
https://discussions.apple.com/thread/7349449
https://discussions.apple.com/thread/7401844
https://discussions.apple.com/thread/7370586
https://forums.adobe.com/message/8289188
https://forums.adobe.com/message/8337985
https://forums.adobe.com/message/8353487
https://forums.adobe.com/message/8252309
https://forums.adobe.com/message/8392296
https://forums.adobe.com/message/8157454

I have already tried:
1) different combinations of advanced graphic processor settings - nothing changed
2) turning off use of GPU - nothing changed
3) update my OSX to the latest version - nothing changed
4) update Adobe Photoshop to the latest version - nothing changed
5) restore PS settings to default - nothing changed

There is ONLY ONE REALLY WORKING solution - https://www.youtube.com/watch?v=8aGJBafQWTg

+Chris Hong Here's a very lousy solution - I realised that this issue is happening only when my cursor size for eraser is too big. I just went to the Preferences>Cursor and made the cursor to precise. It stopped the blinking issue. Although it makes the work little difficult on photoshop.

This is really worked but made PS is usless for me (and as i've understood for many users of new iMac 4K too).

I tried to make a return of iMac but my Apple retailer told me that this is software problem. So they cannot take my iMac back and make me a refund.

Dear Adobe and/or Apple,
Please solve this terrible issue.
I look forward to your reply and the resolution of my problem.

Thank you.
Yours faithfully,
Alyona

p.s. sorry for my English.

    This topic has been closed for replies.

    27 replies

    F
    FeedbackCommunityMember
    Inspiring
    April 14, 2018

    Fixed in Photoshop 18.0!

    J
    J453
    Legend
    January 25, 2018
    Are you still having issue with Mac OS 10.13 and recent versions of Photoshop?
    F
    FeedbackCommunityMember
    Inspiring
    March 25, 2017
    Hello,

    I have a issue like this, screen goes to black in currently use. Some times when youtube video is playing. but was a mobile phone near of the screen. I found in internet that some electronic campus can affect the normal iMac Retina operation and goes to flick (black screen).

    In my case my machine block like goes to sleep mode and needs to wakeup, enter the password and continue using, but keep doing until I remove the mobile phone from this area. About one feet from screen. This is a rare case, because this was when mobile phone start sound an alarm and the machine begins to goes to black.

    Maybe this can help you, because after I move the phone, my machine works like before.

    Regards;
    F
    FeedbackCommunityMember
    Inspiring
    March 15, 2017
    March, 2017, still no fix. Jesus christ what on earth is happening. How can Adobe be dropping the ball like this? It's like they don't care anymore. Just unbelievable. 
    F
    FeedbackCommunityMember
    Inspiring
    January 5, 2017
    Still not fix after over 9 month now - seriously?

    "We are working with our partners to resolve this issue. "

    And the problem is still there in Photoshop, InDesign, Acrobat... even if it's not Adobes fault - Apple is blaming Adobe and Adobe is blaming Apple... i just want to work ffs and not being pushed around by companys for over a year now; It's starting to drive me crazy!
    LUNARmimi
    LUNARmimi
    Participating Frequently
    December 13, 2016
    Hello
    Today Apple phone me again and told me to talk with Adobe instead... What an awkward moment. I think this problem may can't be solved forever because Adobe and Apple don't pay attention to this....
    alyoshaname
    alyoshanameAuthor
    Participating Frequently
    November 28, 2016
    OO! cool. let me know please when will be something known
    LUNARmimi
    LUNARmimi
    Participating Frequently
    November 28, 2016
    Today I'd contact Apple already. They told me that tomorrow the senior advisor will call me directly and talking about this problem. I wish they will do something to solve it.
    LUNARmimi
    LUNARmimi
    Participating Frequently
    November 28, 2016
    Really disappointed 😞
    I may sold my iMac soon and buy a Wacom mobile studio instead.
    alyoshaname
    alyoshanameAuthor
    Participating Frequently
    November 28, 2016
    Alas, so far Apple has not responded how to solve the problem. You can only register a complaint. and maybe they'll fix this in the next update
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