Skip to main content
Mark43064
Participating Frequently
March 23, 2022

P: Image Resize Distorts / Corrupts File on M1 MAX macs

  • March 23, 2022
  • 13 replies
  • 6941 views

When I use the Image Size command (CMD + OPT + I or Image>Image Size) in Photoshop, it completely destroys the image file. I tried the same process on two other Macs with the same file (copied from Mac to Mac) and it worked just fine on the other two Macs, so it is not the image file.

There must be a bug/malfunciton in Photoshop, but I can't figure out what it is or how to fix it.

 

The other two Macs that it worked on the one is identical to mine, a MacBook Pro 16" M1 Pro, the other is a 12 year old MacPro 5,1 tower running Photoshop CS6. Both of those successfully resized the image.

 

PS CC version 23.2.2

MacOS Monterey 12.3

MacBook Pro 16" M1 Max

 

Thanks,

Mark S...

This topic has been closed for replies.

13 replies

Brad @ Roaring Mouse
Community Expert
Community Expert
March 23, 2022

Good to hear!

Mark43064
Mark43064Author
Participating Frequently
March 23, 2022

PROBLEM SOLVED.....well, sort of.

Very good observation. GPU Acceleration (or "Use Graphics Processor") was turned on when the problem occurred.

 

I just finished with Adobe Tech Support. They were very expedient and helpful.

 

Their solution to solve the problem (glitch), is to turn OFF "Use Graphics Processor" in Preferences>Performance, and then pump up the % of RAM used by Photoshop (in the same Preferences>Performance window) to 80% or better. I then resized the image (it was a large file, so with Graphics Processor off, it took forever) and it worked. No more corruption of the image.  When it was done, I put my Performance settings back to where they normally are (ie. turn on "Use Graphics Process" and put RAM down to about 70%)

 

So, I don't think it's totally Monterey's fault as I was successfully able to complete this process on a MacBook Pro with the M1 PRO chip. Where it failed was on the MacBook Pro with the M1 MAX chip. Go figure, the more powerful processor doesn't work.  The M1 Max has more graphics cores than the M1 PRO, so maybe there's something there that PS can't manage. I'm just guessing that's where the problem is.

 

Thanks for the help.

Brad @ Roaring Mouse
Community Expert
Community Expert
March 23, 2022

Well, that's a new one.

I'm going to point my finger at Monterey 12.3. There has been no end to new problems since it was released.

I'll ask the usual first question: Does it happen whether GPU Acceleration is turned on or off?