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Inspiring
October 11, 2019

P: Installer failing on macOS 10.15 Catalina

  • October 11, 2019
  • 56 replies
  • 2496 views

i downloaded photoshop from adobe, installer fails with Code 1.Running on Mac os X 10.15 Catalina

    56 replies

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    FeedbackCommunityMemberAuthor
    Inspiring
    December 17, 2019
    This may sound stupid but its real!
    I had to repurchase Photoshop after upgrading to Catalina.
    I could not convert Raw to jpg. I also tried Batch and this seemed to work but I could then not open the resulting image file. I finally traced the issue to the fact that it seems Catalina was by default trying to open the jpg in Preview not Photoshop. Once changed it works fine.
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    FeedbackCommunityMemberAuthor
    Inspiring
    December 17, 2019
    This solution worked for me!!! FINALLY! I tried just about EVERYTHING else on this thread before and nothing worked. 
    P
    pannita
    Participant
    December 9, 2019
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    December 9, 2019


    i have installed Catalina 10.15.1 on my Mac. This stopped Photoshop CS 6 from working. I have repurchased the £9.98 month subscription for Lightroom and Photoshop, but cannot get it to download beyond 9.8% and it then stalls or freezes.
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    FeedbackCommunityMemberAuthor
    Inspiring
    November 24, 2019
    This worked for me. Cleaning up the old versions seemed to do the trick
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    November 21, 2019

    I started cleaning, but the error remained. Therefore, I fixed everything as follows:

    1. I downloaded Creative Cloud Installer on the Adobe website:

    https://prod-rel-ffc-ccm.oobesaas.adobe.com/adobe-ffc-external/core/v1/wam/download?sapCode=KCCC&...

    2. Installed Creative Cloud and rebooted the MacBook.

    3. Next, I went to "Applications" and selected Uninstall Adobe Creative Cloud as written here: 

    https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html#run-the-creativ...

    4. After that, I run the Adobe Creative Cloud Cleaner Tool. But be carefull! If you will choose all options to clean, this will drops all of your mac settings. The user "Евгений Корчагин" wrote about this above and he is right, the same thing happened to me.

    5. After cleaning, restart the MacBook and install Adobe Photoshop.


    F
    FeedbackCommunityMemberAuthor
    Inspiring
    November 21, 2019

    I started cleaning, but the error remained. Therefore, I fixed everything as follows:

    1. I downloaded Creative Cloud Installer on the Adobe website:

    https://prod-rel-ffc-ccm.oobesaas.adobe.com/adobe-ffc-external/core/v1/wam/download?sapCode=KCCC&...

    2. Installed Creative Cloud and rebooted the MacBook.

    3. Next, I went to "Applications" and selected Uninstall Adobe Creative Cloud as written here: 

    https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html#run-the-creativ...

    4. After that, I run the Adobe Creative Cloud Cleaner Tool. But be carefull! If you will choose all options to clean, this will drops all of your mac settings. The user "Евгений Корчагин" wrote about this above and he is right, the same thing happened to me.

    5. After cleaning, restart the MacBook and install Adobe Photoshop.
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    November 21, 2019
    The issue was fixed with the latest Mac OS update. Issue could be closed.
    P
    pannita
    Participant
    November 20, 2019
    OMG!!! tyty worked perfectly, I have the Catalina 10.15.1 I did the cleaning following your link https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html#run-the-creative-cloud-cleaner-tool . Worked perfeclty now I can open PS2020 and even save in .jpg thing that I can't before when I installed the Catalina \o/
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    FeedbackCommunityMemberAuthor
    Inspiring
    November 20, 2019
    thank you a kind man. It's working thing!

    But be carefull!
    If you will choose all options to clean, this will drops all of your mac settings.
    I still trying to repair my settings %))
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