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andrewc94999058
Participating Frequently
June 22, 2011
Open for Voting

P: Jpg exposes bugs in QImage and ZoomBrowser

Since a recent upgrade to CS5 (I guess 12.0.4 and certainly the current version) JPG files I've saved take about 1000x times longer to open in Canon ZoomBrowser 6.7.2.33 (the latest version). When I say 1000x I mean 1000x. Recent jpg are taking over 30s to open a single image! I raised this with Canon sending then old and new jpg (created using an older version of CS5 and the latest) from the same CR2 file. They said:

Extracting the EXIF data from both the good and bad images we found that the JPEGInterchangeFormatLength (JpegIFByteCount) value is bigger in the bad files.
JPEGInterchangeFormatLength shows the number of bytes of JPEG compressed thumbnail data.

We believe that this higher number is causing the problem as the ZoomBrowser EX application is trying to use the EXIF data to generate the thumbnail images, and to display the files. We were able to reproduce the issue in our test environment.

We would recommend you to contact the Adobe support in order to find out if there were any related updates released in the last few weeks that possibly was installed on your computer manually or automatically.

Please can you investigate what changed recently in CS5. And how I rescue my recent jpg images that I've needed to create for my clients. If you need the images that I sent Canon for your investigation then please let me know.

141 replies

Inspiring
November 21, 2017
Yeah it is off, but thanks anyway.
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Inspiring
November 21, 2017
did you check that the snap to center preference was turned off?
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Inspiring
November 21, 2017
Not for me, unfortunately 😞
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Inspiring
November 20, 2017
this issue was fixed in the .0.1 release a few days back...
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Inspiring
November 20, 2017
I have downgraded to CC 2017 because this bug is too infuriating. Please fix ASAP!
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Earth Oliver
Legend
November 9, 2017
The fix for now is to activate the Application Frame and use Open Docs as Tabs pref.
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baadtaste
Participating Frequently
November 9, 2017
There is one easy fix - downgrade. I did 😉
2018 - versions are, in my experience,  not yet bug-free
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Inspiring
November 9, 2017
yes me too! when I zoom around the canvas, the artboard jumps around in position. Please fix this!
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barrycraig
Known Participant
October 26, 2017

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Participant
April 26, 2015
solved, thanx!
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