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andrewc94999058
andrewc94999058
Participating Frequently
June 22, 2011

P: Jpg exposes bugs in QImage and ZoomBrowser

  • June 22, 2011
  • 141 replies
  • 1143 views

Since a recent upgrade to CS5 (I guess 12.0.4 and certainly the current version) JPG files I've saved take about 1000x times longer to open in Canon ZoomBrowser 6.7.2.33 (the latest version). When I say 1000x I mean 1000x. Recent jpg are taking over 30s to open a single image! I raised this with Canon sending then old and new jpg (created using an older version of CS5 and the latest) from the same CR2 file. They said:

Extracting the EXIF data from both the good and bad images we found that the JPEGInterchangeFormatLength (JpegIFByteCount) value is bigger in the bad files.
JPEGInterchangeFormatLength shows the number of bytes of JPEG compressed thumbnail data.

We believe that this higher number is causing the problem as the ZoomBrowser EX application is trying to use the EXIF data to generate the thumbnail images, and to display the files. We were able to reproduce the issue in our test environment.

We would recommend you to contact the Adobe support in order to find out if there were any related updates released in the last few weeks that possibly was installed on your computer manually or automatically.

Please can you investigate what changed recently in CS5. And how I rescue my recent jpg images that I've needed to create for my clients. If you need the images that I sent Canon for your investigation then please let me know.

    141 replies

    Show previous replies
    F
    FeedbackCommunityMember
    Inspiring
    March 26, 2012
    Read the previous comments -- it was a bug in ZB, which Canon has fixed.
    E
    edwardh93558998
    Participant
    March 26, 2012
    I have this same issue, too. Not until I upgraded to CS5 did I have the same disappointment. It takes forever to view an image in ZB, once it has been processed in CS5. Without processing in CS5 there is no issue. Canon does not take responsibility, nor does Adobe. So I sit around unhappy with both...not knowing which direction to turn, except to uninstall ZB...which is unfortunate, because I like the product. Been a Canon user since 1969, and a user of ZB since it first released.
    Would enjoy finding the solution.
    Thanks,
    Ed
    F
    FeedbackCommunityMember
    Inspiring
    March 25, 2012
    Thanks for the update - I have passed on the good news to Photoshop Elements users who also suffered from the problem.

    I do wish the Canon sites would make it a bit easier to get the software fixes - they seem to want to stop you or is that just me?

    Thanks

    Brian
    andrewc94999058
    andrewc94999058Author
    Participating Frequently
    March 24, 2012
    I've just tried the update to 6.9.0.1 available from

    http://www.usa.canon.com/cusa/support...

    and it works!

    Whether it was or wasn't Canon's fault after Adobe made the change In May it's still very disappointing it took Canon so long - almost 11 months and Adobe still haven't produced an update to CS5. But better late than never!
    F
    FeedbackCommunityMember
    Inspiring
    February 5, 2012
    I have the same issue also.

    I look forward to the fix in zoombrowser. Until then the work around (described above) of not saving the thumbnail seems to work.
    E
    edwardh93558998
    Participant
    January 23, 2012
    And I have the same issue, too! Only after upgrading/installing PS CS5 (from CS3) - and using Zoombrowser with a Canon 60D - the load time of a jpeg is unbelievably and incredibly slow. Also crashes Zoombrowser at times. I never had this problem when using CS3 + Canon 60D + ZB.
    D
    davidx80667607
    Participant
    January 13, 2012
    i have exactly the same issue, pls also let me know when this problem gets addressed. thanks!
    J
    jamiewednesday
    Participating Frequently
    January 10, 2012
    Update from Canon again. Sit and wait I suppose...

    "I have received a reply from the European Technical Coordinator who advises that he is not able to give a timescale, but Canon Inc are aware of the issue and will be releasing updates for ZoomBrowser EX and Digital Photo Professional as a result.

    My apologies that I am unable to provide you with any more specific information. Apologies for any inconvenience caused in the meantime."
    J
    jamiewednesday
    Participating Frequently
    January 6, 2012
    email back from Canon, they are at least aware of it...

    "Thank you for your e-mail and for contacting Canon. Apologies for the delay in our response over the festive period.

    I have been reading the description of your problem, and also the link to the forum that you have provided a link to. I was previously aware of this discussion with the CS5 issues that my colleague was dealing with. I have spoken with him to see what his latest knowledge of the situation is, who has referred me to the relevant person at Canon Europe. I will contact him and hope to hear back from him very soon. I am glad to see that you have been provided with a workaround by another user for the meantime."
    F
    FeedbackCommunityMember
    Inspiring
    January 6, 2012
    Please see the previous discussions.
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