P: June Photoshop on iPad v6.3 crashes at launch after update

Hi everyone,

Following up on our earlier message — we have a tentative fix for this issue.

We’re currently verifying it internally to ensure it safely resolves the problem. If all goes well, the fix will be included in an upcoming release soon.

Thanks again for your patience and support while we worked through this. We’ll post another update here once the new version is live.

— The Photoshop iOS Team

Very frustrating! I'm at my job here in Norway and depend on Photoshop which hasn't worked for many days now. Can you (Adobe) send out an update to the previous version?

I'm in the same situation as you and have been actively sending information and asking for responses from two different "Adobe Employees" you see posting in this thread. One being Fran Roig (email removed by moderator). Her last response was virtually the same as what she posted here about them magically finding the problem, and how we their paying customers will simply have to wait for an upcoming software update release instead of them pushing it out to their clients immediately. If you or any other paying Adobe clients out there want to have their voice be heard on how you may feel after already waiting 2 weeks for a solution for what is now an undisclosed amount of time for this "update" I suggest you contact her directly at (email removed by moderator) because now its only the loud, semi obnoxious, squeeky wheel that actually gets the grease when it comes to Adobe customer support. 

Hi there, this is also happening to me and it is truly unacceptable. I have lost clients beacuse of this and this is not the right way to treat paying customers, to not give us answers and take over 2 weeks to fix a catastrophic bug. Very dissapointed.

@Froig - Can you share what the root cause is?

Hi everyone,

Quick update from the Photoshop iOS team. We've identified the root cause of the issue that some of you have been reporting. We're currently working on a fix and will ship it as soon as possible in an upcoming release.

We know how frustrating this has been, and we're really sorry for the disruption. Thank you so much to those who shared details and helped us track it down, your input made a big difference.

We'll keep you posted here once the fix is live.

Thanks again for your patience and support,

Fran
Photoshop iOS Team @ Adobe

@Anshul_Saini - It's not an option to update to iOS 18 on my iPad. However, Apple still supports iOS 17.7.8. Maybe the following information is useful. 

@Froig - The problem has been replicated over 100 times judging from the number of responses in this thread. Just saying.

Crash Summary

• Crash Reason: EXC_BAD_INSTRUCTION (SIGILL)

• Signal: Illegal instruction: 4

• Faulting Thread: Thread 0 (Main Thread)

• Exception Description:
  The app tried to execute an invalid or undefined CPU instruction.

• ESR (Exception Syndrome Register): 0x02000000 → Address size fault, usually occurs due to access or instruction fetch from an invalid memory address or alignment issue.

Likely Cause

The crash occurred during app startup, specifically in the dynamic linker (dyld4) while running initializers:

This points to an issue during the loading or initialization of a library or framework, possibly a corrupt binary, invalid symbol, or miscompiled library.

Critical Exception Indicators

• "signal":"SIGILL" → Illegal instruction, usually from corrupted code or misalignment.

• "esr":{"value":33554432,"description":"Address size fault"} → Instruction or data fetch from invalid memory address.

• "termination":{"indicator":"Illegal instruction: 4","byProc":"exc handler"} → OS terminated the app due to CPU instruction violation.

Hi everyone,

I'm Fran, and I work on the Photoshop iOS team at Adobe.

First of all, I want to thank you for bringing these issues to our attention, and I'm really sorry to hear that some of you are running into trouble. We take these reports seriously, and we're actively investigating.

Unfortunately, this particular issue has proven difficult to reproduce on our end, despite trying across multiple devices and setups. That’s why we’re reaching out to the community for help. Your input could be crucial in identifying what’s going on.

If you're experiencing this problem and are open to sharing more details about your device and account setup, I’d be incredibly grateful. You can reach me directly.

Thanks so much for your time and support, we truly appreciate it.

Best,
Fran
Photoshop iOS Team @ Adobe

Agreed, it is such bad timing as I really need it for work but cannot access anything !!!!