Known Participant

P: Lagging while zooming and painting with Native Canvas Rulers enabled - PS (v23.2.0) Windows

Forum|Forum|3 years ago
February 16, 2022
43 replies
16358 views

HI,

Bit of a strange one and I've only noticed this since recent updates. When I have an image (regardless of resolution etc) open and the PS window is active/in-focus, I can zoom in and out with the mouse wheel smoothly as long as the image is fully visible in the PS window canvas. But if I zoom in closer so parts of the image fall outside of the canvas, then zooming is laggy, like as if there's a CPU spike laggy but there actually is not any CPU spike.

If I click out of the PS window so PS is no longer in-focus, and then hover the mouse over the PS window and then zoom (WIndows by default will allow scrolling or zooming on whatever window app window the mouse is hovered over) then the exact same zooming actions are smooth.

I have recorded a video showing what i mean to help give a better visual of what I'm on about: https://youtu.be/3Xv7E-JPnZg

My mouse is a Logitech MX Master 3 and it is running the latest software, this issue has only been noticed since recent PS updates though so I don't think it is mouse related. Zooming using CTRL & -/+ on the keyboard does not exhibit this issue however, but the zooming steps are much larger using the keyboard shortcut.

I am on Windows 11 (up to date) and have the nVidia Studio driver v511.65.

Cheers!

Windows

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J

JMCSN

Participant

Hello all

Since a couple of weeks/months I'm noticing a really laggy zoom scroll issue. Performance settings made no difference. In previous versions this issue never appeared. I tried using the Photoshop Beta version and this is a lot more smooth. Any tips on how to fix this?

Kind regards.

Ged_Traynor

Community Expert

Hi

Do you have the rulers enabled by any chance, if so try disabling this option in preferences and restarting Photoshop to see if it helps

S

Santiago98A1

Participant

Since I installed the newest update yesterday, the zoom with Alt+scroll sutters a lot.

Before it used to be quick and perfectly smooth and now it's not. In the video I don't stop scrolling back and forth so you can see where/when it stutters as it stops half-way while zooming in or out several times:

I tried going to Preferences>Tools and deactivating Animated Zoom, but that changed nothing.

I also tried Preferences>Performance>Graphics Processor Settings>Advanced Settings and unchecking Use OpenCL. That didn't help either.

I'm at a loss since zooming worked so well just before I installed the update.

Scrolling_Issue.zip

M

Mateusz23481405pb8i

Participant

Really relieved to know that I am not the only one with this. It has been like this for a couple of months now (afaik) and it is super frustrating. I'm used to a Photoshop being quick and intuitive, yet this bug completely throws that out the window

S

simplewillow

Participant

If your zoom scroll with your mouse and keyboard keys is causing your photoshop to freeze and/or lag turn your rulers off.

Frankly it's annoying, I like and need a my ruler on.

M

maximel66031936

Participant

Hy every one !
I have a bug in toshop. when i draw, sometimes it's delaying (Exemple under) sorry for my english.
Thank you for your answers

IMG_3204.zip

M

maximel66031936

Participant

Processeur Intel(R) Core(TM) i9-7900X CPU @ 3.30GHz 3.31 GHz
Mémoire RAM installée 64,0 Go (63,7 Go utilisable)
Type du système Système d’exploitation 64 bits, processeur x64

Graphic Card : Nvidia RTX 2080

//

In photoshop : Smoothing : 0%

R

RahulS.

Inspiring

Hi,

I am using Photoshop 2022 (23.2.1). When I used the mouse scroll wheel to zoom in and out of the layer, it slows down and zoom in-out bit by bit, not smoothly.

D

Digital Halftones

Inspiring

I am having the same issue. The issue became present in version 23.0. Version 22.5.6 does not lag when using the scroll wheel for zoom, so you can go back to that older version to avoid the issue for now.

My guess is there is a redraw issue at certain zoom percentages. If you zoom with a mouse click you get easily divided pecentages 12.5%,25%, etc. with no lag but when you use a scroll wheel it's scrolls in odd percentages such as 36.7%, 46.8% etc. and that is where you'll see the most lag. Using the zoom tool and click and dragging seems to not lag at all and is very smooth, but having to switch to the zoom tool constantly is not ideal for most work.

For any of the developers reading this, the reason why we use the scroll wheel zoom vs using the zoom tool is because we need to zoom without changing the tool we are currently using. It is beneficial for us to be able to zoom in and out quickly without switching tools making the lag we are experiencing with the scroll wheel extremely frustrating to deal with.

T

Theskichick

Inspiring

Hi everybody.

23.2.1 installed a few days ago and I've purposely left it a short while to see if things straighten themselves out but that doesn't seem to have happened. I am also unsure as to the full extent of tools that are affected but I notice this particularly with the Zoom tool....

The screen is not very responsive at all and the mouse pointer jerks about as if a lot of buffering is going on. The problem of lag manifests in such a way that memory is low or the PC is struggling to keep up. That is if I using Alt + Mousewheel. Clicking + / - Zoom at the top works normally and as it should.

It's really bad, everything slows down to almost a griding stop but only since the new 23.2.1.

I just wondered if anybody else was having simialr difficulties?

Ged_Traynor

Community Expert

Hi

Do you have the rulers enabled when you noticed the lag, if so try disabling this option in preferences and restarting Photoshop to see if it helps

A

Anonymous

Adobe Photoshop Version: 23.2.1 20220222.r.303 eedc582 x64

With every update, things only get worse. The PC is powerful, Photoshop does not take up more than half of the RAM and CPU. But working in the program is comparable to testing the nervous system for strength.

AMD Ryzen 9 5950x

Asus RTX 3080ti

64GB RAM 3600

1+1TB m.2

Adobe Photoshop Version: 23.2.1 20220222.r.303 eedc582 x64
Number of Launches: 31
Operating System: Windows 10 64-bit
Version: 10 10.0.19043.1052
System architecture: AMD CPU Family:15, Model:1, Stepping:0 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 16
Logical processor count: 32
Processor speed: 4100 MHz
Built-in memory: 65446 MB
Free memory: 41974 MB
Memory available to Photoshop: 51333 MB
Memory used by Photoshop: 70 %
SAM SDK Version: 2.0.0-main.1010
ACP.local Status:
- SDK Version: 2.1.0
- Core Sync Status: Reachable and compatible
- Core Sync Running: 5.4.0.15
- Min Core Sync Required: 4.3.66.0
ACPL Cache Config: ^4
Live Edit Client SDK Version: 3.89.01
Manta Canvas: Enabled.
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Disabled.
Wintab Digitizer Services
Spec Version 1.4
Impl Version 1.39
Num Devices 1
Image tile size: 1028K
Image cache levels: 4
Font Preview: Medium
HarfBuzz Version: 2.8.1
TextEngine: Unified Text Engine

A

Anonymous

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GPU accessible RAM: 12,696 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Windows remote desktop: 0
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Display Bounds: top=0, left=0, bottom=2160, right=3840
------- Sniffer output
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Launch GPUSnifferThread

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C:\Program Files\Adobe\Adobe Photoshop 2022\sniffer.exe -baseTimeMS=403781 -comment=Photoshop Version: Adobe Photoshop 23.2.1 20220222.r.303 eedc582 x64

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D

Dimirti2228157372hc

Known Participant

Whenever I try zooming (alt + scroll) or even just press the 'alt' key, photoshop becomes basically unusable. (see the cursor moving in the video attached)
I tried:
- Using different apps and pressing alt keys -> no Issues there. It's not a mouse/keyboard problem

- GPU (RTX3080) acceleration enabled

- zoom animations disabled

- flick panning disabled

- gestures disabled

choppiness_example.zip

garryg70673208

Inspiring

A similar experience here, on a Win 11, 64gb, i9 setup.
Very annoying.

A

Alex Rainy

Participant

Hello,

At first I thought the problem was with my system. But then I noticed that as soon as I press Alt, my performance drops. Even the cursor starts to move with a strong delay.

Alt I press very often. To switch keyboard layout. To insert content. To zoom with the mouse wheel. And many more features.

And every time my performance dropped. I just realized today what the Alt button does.

I hope it will be clear in the video that the cursor moves smoothly at first, but after pressing Alt it becomes very sharp. It's like the fps is dropping to the bare minimum. And the same thing happens during the zoom. But not smooth. Happens abruptly and with a delay.

How can this be fixed? This slows me down a lot 😞

bandicam_2022-02-26_19-49-53-411.zip

J

J453

Legend

Use the following optional extension (see this kb article for info on optional extensions) in PSUserConfig.txt:

sprk 200

The time value above reflects the time for which a key needs to be pressed to enable the spring-loaded feature

Start with 200, and try 100 or 300 to see if 200 doesn't work. We found that 100 to 300 works well most customers.

If you disable rulers, or go to Preferences > Technology Previews... and disable "Enable Native Canvas Rulers" and restart Photoshop, does it work better?

quienz

Participant

Las 2 ultimas versiones de Photoshop viene trayendo un problema al hacer zoom con la rueda del mouse, es algo incomodo que da la sensacion de que el PC se atasca o va lenta porque el zoom no es fluido va a tirones, el problema es tanto al hacer Alt+rueda del raton como al configurar solo con rueda de desplazamiento en herramientas.

Ged_Traynor

Community Expert

Hi

Do you have the rulers enabled by any chance when you notice the lag, if so try unchecking this option in preferences and restarting Photoshop to see if it helps

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