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FeedbackCommunityMember
Inspiring
February 9, 2020

P: Layer, Brushes and Swatches Panel gets reset to the default after restart!

  • February 9, 2020
  • 12 replies
  • 808 views

Finally I am seeing people having similar issues with PS 2020 and hoping to make some noise and get Adobe to address this bug eventually.

Every time I close and reopen PS, on my WIN PC or WIN laptop, it resets the panels to it's default values. It all started with the layers panel, shuffing all my custom, neatly organized layer styles into one folder calling it 'Your Styles', resets the panel settings and adds the default layer styles.



The same goes for the Brushes and Swatches Panel now, only started a day or two ago. But these two panels get completly wiped out, removing all my custom assets and leaving me with the default assets and resetted panel settings.

I have done so much troubleshooting which did not make one bit of a difference, even uninstalled the whole CC suit and starting from scratch.

Adobe community thread: https://adobe.ly/2vhbIzK
Many, many more people reporting this issue!

Thanks.
Janine

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    12 replies

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    curtisr22215299
    curtisr22215299
    Participant
    March 14, 2020
    I have just found out something rather interesting.  I will pass it along and hopefully it will work for others.  As I was reloading my brushes for the zillionth time, I thought about the size limitation for importing brush files.  You probably already know about the 2GB limit for importing any saved brush files, and that got me thinking.  So I ran this test about 40 times and it worked as expected each time.

    1.  I made sure to export my brushes in 3 files that were about 800 MB per export.  When I restarted PS it of course reverted back to default.

    2.  I cleared the default brushes and imported two of the saved brush files, about 1.6 GB.  With that done I exited and restarted PS, MY BRUSH FILES WERE THERE, IT DID NOT REVERT!!!

    3.  I imported the third saved brush file (bringing the total of the imported files to 2.4 GB), I then exited PS and restarted and it had reverted back to default.

    4.  Did the over  2 GB / under 2 GB trial runs about 40 times, each time I exited PS with more than 2 GB of brushes loaded it would revert back to default upon restart, if I exited PS with less than 2 GB of brushes loaded they would all be there when I restarted PS.


    It appears that the 2 GB limit on importing saved brush files also affects reloading the brush files that are showing up fine while you are using PS.  So if you have less than 2 GB of brush files loaded when you  exit, they should load up fine upon restart.  At least that is the result that I have been getting on all of my test runs.  Adobe should obviously already know about this if that is the actual problem and they should fix it and stop playing dumb.

    All that I can say is that I am happy not to have to reload the brushes each time I start PS now, I have pared down my brushes to the ones that I actually use and have not had a problem with them loading since then.
    F
    FeedbackCommunityMemberAuthor
    Inspiring
    February 15, 2020
    The same thing is happening to me. This needs to be fixed please. Reloading my tools every time isn't the worst but I use plug-ins that get broken when they cannot find a specific tool in the presets folder. Having to reconnect all of those everyday is ridiculous
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