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Photo Nyyssönen
Participant
January 16, 2023

P: Licensing error while downloading template files from New Document window

  • January 16, 2023
  • 12 replies
  • 1427 views

Every time I try to download some free template files via New Document Window, I'll get following error.

Adobe Photoshop Version: 24.1.0 20221206.r.166 be4691b x64

Operating System: Mac OS 13.1.0

 

I have re-installed Photoshop and tried other version. I've also tried turning off the firewall, but that didn't help either. I also signed out from all Adobe apps and restarted those with no luck.

 

If I go to stock.adobe.com and search the same template, I can license and download it with no problem.

 

Br, Kai Nyyssönen

This topic has been closed for replies.

12 replies

Photo Nyyssönen
Participant
January 16, 2023
Yes. Didn't help.
Legend
January 16, 2023

Have you signed out and back in to the CC App?