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zachs83755245
zachs83755245
Participant
October 25, 2022

P: Moving Around Workspace causing screen glitching & green background on macOS

  • October 25, 2022
  • 30 replies
  • 14311 views

So I just downloaded the new 2023 version of Photoshop. Photoshop told me that if I did not have the latest version of MacOS there could be some performance issues, so I made sure everything was up to date and downloaded the latest MacOS. However, now whenever I move around my workspace in Photoshop my screen glitches and I get weird green flashes that make it next to impossible to work.

 

Zooming in and out using the trackpad/mouse causes this, as well as just moving left, right, up, and down. I purged my cache and still the same issue. Restarted Photshop and my computer, still the same issue.

 

Someone please help as I have a lot of work to do! 

 

 

    This topic has been closed for replies.

    30 replies

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    Elaine A.
    Elaine A.
    Participant
    December 14, 2022

    When I open a photograph in Photoshop the screen flashes neon green. It stops but if need to zoom in it keeps flashing neon green until I stop zooming in. I dont know what is causing this.

    I am working on Mac OS 13.0.1, Photoshop 2022. Any suggestions please. Thank you.

     

     

     

    CShubert
    Community Manager
    CShubertCommunity Manager
    Community Manager
    December 15, 2022

    Hi @Elaine A. sorry to hear this.

     

    Let's make sure we're in a default state and there are no stale settings somewhere: 

    Restore your preferences using this manual method:  

    https://helpx.adobe.com/photoshop/using/preferences.html#Manually  

    Does it work correctly? 

    If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

     

     

    It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

     

    Thank you,

    Cory

    J
    J453
    Legend
    December 8, 2022

    We're working with Apple to resolve this issue. 

     

    To workaround this issue, click the green dot on the app frame to resize the application frame to fit the new monitor.

     

    Or, go to Preferences > Technology Previews... and check "Disable Native Canvas" - then restart Photoshop.

     

    This occurs when the application frame is larger than the monitor it is being displayed on. This can happen when you're running Photoshop on an external monitor that is larger than the monitor on a laptop. When you disconnect the larger monitor, the app frame is hanging off the edge of the screen.

      7thheavengtr
      7thheavengtr
      Known Participant
      December 7, 2022

      1 - Green screen is seen on every photo I open.
      I have to minimize it and then it still is green, as I edit it, or do anything in Photoshop.

      MAJOR pain to work with.

      2 - It is REALLY SLOW, and reacts terribly. 

       

      My 2019 MacPro is loaded with 768 GB Ram
      3.2 GHz 16 core
      AMD Radeon Pro Vega II - 32GB
      OS Ventura 13.0.1

      J
      J453
      Legend
      December 7, 2022

      Are you working on a system with two monitors at any time? If you quit and relaunch Photoshop when this happens, does it work correctly?

      P
      ProfJoeCain
      Participant
      December 2, 2022

      Photoshop 2023 in Mac Ventura 13.0.1

      I keep getting a flashing yellow screen when there is a load on the system, such as moving a mouse, saving a file, etc. Shown in attached film. This did not appear in Photoshop 2022 or in non-Ventura OS.

      Joe

      Henrik Heigl
      Community Expert
      Henrik HeiglCommunity Expert
      Community Expert
      December 2, 2022

      Hi,

       

      that looks a bit like a problem with the System itself (Graphics Driver maybe?!). I assume that all System Updates are present so far?! Hope that helps.

      regards,Henrik
      A
      Axel27265006y7iu
      Participant
      November 22, 2022

      Seit heute Abend habe ich Probleme mit Photoshop. Habe einen Mac, Betriebssystem MacOS Montery, neustes Update und auch Photoshop ist aktuell. 

       

      Wennn ich ein Bild in PS bearbeiten will flackert es ständig und die obere hälfte des Bildes verschwindet ständig. Dazu flackert der gesammte Monitor immer wieder grell rot auf.

      An ein arbeiten mit PS ist nicht merh zu denken.

      Das flackern erscheint mit der bewegung der Maus zusammen zu hängen.

      Meine Grafikkarte ist für PS kompatibel, eine AMD Radion Pro 455.

       

      Habe Computer und PS bereits mehrfasch neu gestartet, leider hilft es nicht.

       

      Das problem besteht nur bei PS, nicht bei LRC oder anderen Programmen.

      Kann jemand helfen?

        J
        J453
        Legend
        November 22, 2022

        Try restoring your preferences using this manual method:
        https://helpx.adobe.com/photoshop/using/preferences.html#Manually
        If that doesn't solve it, you can quit Photoshop and put the Settings folder back

         

        If restoring preferences doesn't help, go to Preferences > Technology Previews... and check "Disable Native Canvas" - then restart Photoshop. Does the problem still occur?

        P
        pepeko
        Participant
        November 12, 2022

        I have Photoshop 2023 (24.0.0) on a 2012 iMac running Monterey 12.06.1. So have far I haven't had any problems. But since yesterday I haven't been able to work in Photoshop anymore. When I open a file, the screen starts flickering green again and again and I can't use the tools properly.

        Can somebody please help? Thank you.

        toughpiggy
        toughpiggy
        Participant
        November 24, 2022

        Having the same issue. Started today.

        J
        Jody21893959k5wx
        Participant
        November 7, 2022

        I was in a Zoom meeting, and had to share my Photoshop window. Turned on sharing for Photoshop, and a green screen started flashing, It became extremely slow.. Glitching.. etc. I turned off the Use graphic processor, played with other turn off boxes, and the performance is just horrible, to the point I cant get anything finished. I uninstalled Zoom znd all its components. Still the same. Any Ideas? I'm on a iMac. Photoshop 24.0. Radeon Pro 575X 4 GB. Never have had this problem with this computor

          J
          J453
          Legend
          November 7, 2022

          Try restoring your preferences using this manual method:
          https://helpx.adobe.com/photoshop/using/preferences.html#Manually
          If that doesn't solve it, you can quit Photoshop and put the Settings folder back

           

          It may also help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.

            R
            ruth23622953i07o
            Participating Frequently
            November 5, 2022

            I just upgraded my Mac to Ventura 13.0 and PhotoShop to 2023. Now images are jumping around and glitching. Anyone else experience this?

             

            Thank you

              jane-e
              Community Expert
              jane-eCommunity Expert
              Community Expert
              November 5, 2022

              Adobe recommends that you not upgrade to Ventura yet. You can roll back with Time Machine if you have it installed.

               

              https://helpx.adobe.com/photoshop/kb/photoshop-and-macos-ventura.html

              "Important! Until these issues have been resolved, you may want to remain on your current macOS version or test in a non-production partition to ensure all your software and hardware is compatible."

               

              You've reported this as a bug, so the engineers will see it.

               

              Jane

               

                J
                J453
                Legend
                October 27, 2022

                Do you use two monitors on this system? It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.

                 

                If so, if you disconnect from the second monitor and quit and relaunch Photoshop does it work correctly?

                If not, if you go to Preferences > Performance... and uncheck "Use Graphics Processor" does it work correctly?

                M
                Mark-Sweeney
                Participating Frequently
                December 8, 2022

                When you toggle view mode using the Tab key, you image goes offscreen, and when you try to zoom in, or move it around it gets glitchy until you either toggle the view again, or show the options bar.

                 

                This is happening in Photoshop version 24.0, and 24.0.1

                Video of fullscreen mode glitching when using toggle view:

                https://mark-sweeney.com/Video/FullScreenBug.mov

                 

                CShubert
                Community Manager
                CShubertCommunity Manager
                Community Manager
                December 8, 2022

                Hi @Mark-Sweeney sorry hear this.

                 

                Let's make sure we're in a default state and there are no stale settings somewhere: 

                Restore your preferences using this manual method:  

                https://helpx.adobe.com/photoshop/using/preferences.html#Manually  

                Does it work correctly? 

                If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

                 

                 

                It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

                 

                Thank you,

                Cory

                C
                Carol26785206wzgs
                Participant
                October 25, 2022

                Did the upgrade to 2023 because older version was a little slow. Now, I can't even work. The PS screen/workspace flickers with every mouse movement. Workspace screen doesn't stay on unless I mouse over and then it flickers. Should I uninstall and go install an older version? Running on Mac BigSur 11.7.1 

                  AxelMatt
                  Community Expert
                  AxelMattCommunity Expert
                  Community Expert
                  October 25, 2022

                  In newest Photoshop version 24.0 you have an option in Preferences > Technology Previews > Older GPU mode (Pre 2016). Check that option if you have older graphics card. Restart Photoshop for changes to take effect.

                   

                  If this doesn't help try to disable the option to "Use Graphics Procesor" from Photoshop by going to Preferences, then Performance. Once done, quit & relaunch Photoshop to check if that helps.

                   

                  If it helps, you can check out the steps suggested here:  https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

                   

                  If the issue persists, you can try to reset the preferences of Photoshop using the steps described here:

                  Preferences in Photoshop (adobe.com)

                  Please backup your settings before resetting the preferences. You can check:

                  Migrate presets, actions, and settings (adobe.com)

                   

                  Another try it to turning on the option »Deactivate Native Canvas« (Photoshop > Preferences > Technology Previews) and restarting Photoshop.

                  My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
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