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Konstantin Kosov
Participating Frequently
October 20, 2020

P: New Neural filters don't work - Photoshop 22.x

  • October 20, 2020
  • 82 replies
  • 14346 views

I have installed Photoshop on 2 competer.
1. i7-8700/32Gb/SSD/Quadro P620 (2x monitors FullHD)
2. i9-9900/64Gb/SSD m.2/RTX2070Super (2x monitors 2k)

On 1 computer all work normally.
On 2 computer all neural filters don't work.

Screenshot:
https://drive.google.com/file/d/1idzCi86M31Dy6OLhmru5MMdgSutOGDkD/view?usp=sharing

This topic has been closed for replies.

82 replies

Participant
October 31, 2020

I don't know why anyone is surprised, Just the usual Adobe update garbage, Clean OS Install, 21.2.4 working perfectly, Install Photoshop 22 clean, open small jpg, select Neural filters, Panel appears 5 seconds later Photoshop crash.

Tried solutions below, no luck.

I'd wait for 22.1 or 22.2 before trying to use the new features.

Inspiring
October 28, 2020

Pc users. i tried *bfd1953  method and it works as well.. I am running my color profile at ProPhoto RGB though. 

Inspiring
October 27, 2020

Open Start
Search for "Command Prompt" and launch it
Enter the following command:REG ADD HKEY_CURRENT_USER\Software\Adobe\CommonFiles\CRLog /v "Never Ask" /t REG_SZ /d 0
Press the Enter key
If asked “Value Never Ask exists, overwrite(Yes/No)?" choose Yes

I am unable to do that. 

Legend
October 25, 2020

There are instructions on this page. See the note for the scenario where you don't see the Crash Reporter dialog appear:

https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html 

If Photoshop is freezing and you need for force quit, that won't generate a useful crash report - and we'll have to look at different troubleshooting steps.

Inspiring
October 25, 2020

How do i generate the crash report? I was not given the option when PS crashes.

gener7
Community Expert
Community Expert
October 25, 2020

Certainly Jeff,

To answer your first question clearly: Yes, The whole Macbook screen freezes, I can't access menus or the dock.

I use 8 bit sRGB files, usually small size Png or Jpeg. I've tried three.

So the Neural Filters in Summary:

Featured List:

Skin Smoothing is dimmed

Style Transfer is active (this one crashes the Mac)

Beta List:

Makeup and smart portrait dimmed.

Depth: runs fine

Colorize: OK

Superzoom: takes a while to complete but does not freeze or reboot.

Jpeg artefacts: Takes a while to process but again no freeze or crashes.

Plugin data:

https://www.dropbox.com/s/wdrpq7au2eu6lvc/PluginData.zip?dl=0

Legend
October 25, 2020

@bfd1953 Could you zip up and post your Plugindata folder (CC Files or Dropbox)

Legend
October 24, 2020

@Attilio Mangiatordi Giampaoli Don't work in what way? What is the exact error or behavior?

Legend
October 24, 2020

Nothing stands out from system info. Your card is plenty powerful and the driver looks up to date. Can you please submit a crash report with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html 

Legend
October 24, 2020

Engineering has a few more questions: Is it only Style Transfer is having problem with GPU enabled? Is it one style only or all styles that have the problem? Do any of the other neural filters work with GPU enabled?

Is the issue reproducible with all images? (try with a simple 8-bit RGB image) 

also, it might help if we can get the plugindata folder found at the location on disk described here: https://helpx.adobe.com/photoshop/kb/known-issues.html#ErrorusingNeuralFilters (zip it up and post on CC file or dropbox)