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Ged_Traynor
Community Expert
Community Expert
June 17, 2020

P: Not detecting older GPU's

  • June 17, 2020
  • 171 replies
  • 9363 views

I have a AMD HD8490 GPU and installed Photoshop version 21.2 and the GPU is not been detected, I'm not alone as I've come across other people with the same issue on the Photoshop community forum.
Reverting back to 21.1.3 fixes the issue
Why does Adobe release updates to fix bugs and then break something else with the same update.

This topic has been closed for replies.

171 replies

Participant
February 16, 2021

PS 21.1.3 GPU detected and working ok on Win7, I installed version 21.2.5 on Windows 10 and it detects GPU ok. But I hate w10. 🙂

Participating Frequently
February 16, 2021

That's interesting. I'm on 21.2.5 and GPU is not recognised. With this PS version, when I use ACR 12.4, the GPU is not recognised either.

bezuma
Participating Frequently
February 16, 2021

I have PS 21.1.3.190 and Camera Raw 12.4 on my second machine - the graphic card is identified, the 3D functions are OK. Windows 7 Pro, GeForce® GTX 970

Participating Frequently
February 16, 2021

It seems that Adobe broke Windows 7 versions of Photoshop version 21 in later releases. Same with Camera Raw version 12.x later releases. According to the system requirements for Photoshop version 21 and Camera Raw 12.4, Windoes 7 should be supported.

Well they do work, but apparantly not with GPU support. This problem seems to have happened because they broke Windows 7 support half way through a major release.

Does anyone using Windows 7 have working GPU support and if so, what version of Photoshop and ACR are you using?

Participant
February 16, 2021

CameraRAW and Bridge 2020 does not detect GPU too!

Inspiring
February 14, 2021

Ditto a while ago... have to say though that photoshop 22.1 on win 10 is slower than 7. actually really disappointed and also feels more clunky. It recognises the video card which to be honest is what I wanted. Shame it didnt do it on win 7. 

Participating Frequently
February 12, 2021

Just upgraded my Windows 7 computer to Windows 10 and upgraded to Photoshop 22.2.  Photoshop now sees my Quadro 4000 GPU.

Participant
February 11, 2021

Windows 7 Ultimate 64bit, Photoshop 21.2.5, Nvidia GTX 1070 drv ver 461.40, and my GPU is not detected in PS, 3D functions and other things does not work! I cannot work!

Inspiring
February 5, 2021

If it helps anyone. I was just experiencing this problem using Photoshop 22.1 on a Zbook 14 i7 (Win 10 Pro) with HP Ultraslim Docking Station. Reverting to 21.2.4 GPU is detected.

ryano61835914
Participant
January 5, 2021

Quadro FX 3800 works on 22.1 again as well.  I've worked in it this morning for a bit and no obvious bugs yet.