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B B Photographer
Participating Frequently
August 18, 2022

P: Nvidia users are dropping out of GPU mode when using type tool

  • August 18, 2022
  • 31 replies
  • 8077 views

So yes i know i am using a very old graphics card the 770M but things were working just fine until a few days ago when this new patch hit. Still running windows 10 like before.

Now i can't find a way to get scrubby zoom to work again, its just greyed out. Anyone else having issues?

 

Graphics processor is ticked on and under advanced settings use openCL and anti alias guides and paths are turned on. I have restarted my computer. I have reinstalled my graphics driver. Anything i can think of

 

[title of post updated to reflect issue that the team is investigating]

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    31 replies

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    D
    davidz38719464
    Inspiring
    September 22, 2022
    Glad the Deactivate Native Canvas fix worked for you. Have seen some traffic
    that indicates issues with the Text Tool, when the Deactivate is checked.
    Did not encounter that my end.
    A
    Andrei25760101bsc4
    Participant
    September 22, 2022

     Checking Deactivate Native Canvas resolved my problem!  Scrubby zoom is working again!  Thank you VERY much!

    xxCounterpoinTxx
    xxCounterpoinTxx
    Inspiring
    September 22, 2022

    Adobe Photoshop Version: 23.5.1

    AMD 5950X +  6900XT (22.8.2)

     

    I am more or less a full time photo editor. I work with massive files with countless layers and I perform a wide variety of actions.

     

    As a final step: I make circles and text on images before I send them off to my retoucher.

     

    I have had this problem for as long as I can remember now and I have finally found out the cause.

     

    When I select the text tool and create a text layer... It breaks zoom with the spacebar and alt on windows 10.

     

    The zoom hotkey works backwards and only in blocky steps. Perhaps it breaks the GPU control? I don't know. But it breaks zoom and it works backwards one step at a time. Any hand tool and zooming becomes blocky and not smooth.

     

    I cannot use the text tool anymore until I'm ready to break zooming.

    Is there a solution for this? Am I the only person with this issue?

     

    Michael Bullo
    Community Expert
    Michael BulloCommunity Expert
    Community Expert
    September 22, 2022
    1. Is zoom broken only when you have an active text layer?
    2. Once you've created and then deselected a text layer, does the problem continue?
      D
      davidz38719464
      Inspiring
      September 21, 2022
      Hi Mark,

      I was a part of the Feature Camp team involved in reviewing new features of
      the Beta version. Unfortunately, it appears my current graphics card (at
      this point at least) is not compatible with those newly added elements. I
      have been working off and on to see if there is a solution that would
      provide compatibility so I can try out the new toys and find out if they
      would be of value to me, without purchasing a new GPU.

      Thanks for alerting me about the text issue. I'll check that out.
      Mark.Dahm
      Community Manager
      Mark.DahmCommunity Manager
      Community Manager
      September 21, 2022

      Thanks @davidz38719464  for the info. @Seth A additionally shared in direct messages to me that working in that mode also has the issue where clicking into text falls out of GPU mode, so that is an issue as well.

       

      Good news, the current Beta of Photoshop fixes the issue where Deactivate Native Canvas is checked and the GPU mode fails, so if you would like to try downloading and installing the latest Beta (under the Beta tabs in the Creative Cloud app), then you can try it out; let us know if you're working or not!

       

      Side note: the Beta will not overwrite the retail version when installed; it will install to a separate Beta folder, and be managed separately. It might take over some file associations at the system level if it's installed last, but you can always reinstall retail or uninstall Beta if you would like to revert back to the retail version of Photoshop in the meantime.

      D
      davidz38719464
      Inspiring
      September 21, 2022

      Sorry, thought I was replying to one pereson. Anyway, I have a Quadro K5000 and the solution I found that worked was to to Edit>Preferences>Technology and check Deactivate Native Canvas.

        D
        davidz38719464
        Inspiring
        September 21, 2022

        Have the same graphics card and this worked. Try this Edit>Preferences>Technology Previews. Check Deactivate Native Canvas. Good luck.

        Mark.Dahm
        Community Manager
        Mark.DahmCommunity Manager
        Community Manager
        September 15, 2022

        @Seth A ,

         

        GPU more than enough, for sure. Thanks for that update; a few clarifying questions so we can try to replicate the issue:

        1. Please send us System Info; would be very helpful for us to see
        2. Are the steps as simple as 'click into a text layer, scrubby zoom stops working', or does it require more fiddling?
        3. If you check 'Deactivate native canvas' in Preferences > Technology Previews, does the situation improve?
        4. What color profile are you working with?

         

        Seth A
        Seth A
        Participating Frequently
        September 15, 2022

        i could confirm that Scrubby zoom issue is still no fixed on 23.5.1 update.

        After many tests, i found that scrubby zoom stops working and its gray out when i select the type tool and start to edit a text.

        I have an Asus RTX3090 OC so this is not a GPU compatibility  issue etc.

        Please Adobe fix this issue, as i cant work !

         

         

        L
        Linda25700368iqmr
        Participant
        August 18, 2022

        I just updated Photoshop to Adobe Photoshop Version: 23.5.0 20220809.r.669 0e07917 x64,  as well as updating my MacBook Pro to macOS Monterey Version 12.5.1

         

        Now,  after I click on the text tool icon, the moment I try to type, the whole Photoshop window turns black. I cannot see what I am typing, but I find that when I click off of the text, the image re-appears as normal, with the text that I typed. But, if I then click inside the text line, with the text tool, and try to add a return, for example, the window goes all black again.

         

         I tried resetting the tool presets, but nothing has changed. This is so frustrating! Please help.

        Thanks,

        Linda Parker

          L
          Linda25700368iqmr
          Participant
          August 18, 2022

          I just updated Photoshop to Adobe Photoshop Version: 23.5.0 20220809.r.669 0e07917 x64,  as well as updating my MacBook Pro to macOS Monterey Version 12.5.1

           

          Now,  when I click on the text tool icon, and try to type, the whole Photoshop window turns black. I cannot see what I am typing, but I find that when I click off of the text, the image re-appears as normal, with the text that I typed. But, if I click inside the text line, with the text tool, and try to add a return, for example, the window goes all black again.

           

          I tried resetting the tool presets, but nothing has changed. What the heck is going on??

           

           

          {Thread title updated by moderator}

            Mark.Dahm
            Community Manager
            Mark.DahmCommunity Manager
            Community Manager
            September 1, 2022

            So far, those that shared their GPU details were for older GPU cards (2014/2015); that's helpful. We will look to see if we can test on one of the stated cards to see what's up. There is a decent chance that those old cards are too unstable to be used with Photoshop (because both operating systems and Photoshop have to keep modernizing use of the GPU for better performance and features), and the 'solution' would be to shut the GPU features down on Photoshop while using one of those cards. But we'll see if we can rescusitate first.

             

            Another thing to try is to install drivers directly from nVidia rather than allow Windows to install the latest driver.

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