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Jqqerry
Inspiring
Aug 8, 2022 5:30 AM UTC
Needs More Info

P: Object Selection or Select Subject Crashing

This bug often occurs on the Ryzen CPU5900x desktop.

I don't know how exactly reproduce.

but just step was simple.

 

1. Just pick Object Selection tool -> Sometimes Crash.

2. Just click "Select Subject" -> Sometimes Crash too.

 

This Computer driver is Nvidia Studio driver(Rtx2070) latest version.

 

I've only seen those crashes happen randomly in those two tools.(or function?)

Of course, every time a crash report appears, I pressed OK to submit it. Since there were several errors since last month... I think I pressed the error report about 20 times.

 

This topic is closed to new replies. Start a new post to keep the conversation going.

53 replies

Participant
Aug 17, 2022 4:51 PM UTC

I also have the same problem,when i press the keyboard "W",program will crash

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Participant
Aug 17, 2022 3:52 PM UTC

same issue. it should be fix quickly..

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Jqqerry
JqqerryAuthor
Inspiring
Aug 17, 2022 2:07 PM UTC

@kegif  I'm sorry for the many things you've tried and changed.

I am also doing a lot of tests and recording on the current version of Photoshop 2022.

Other bugs can be bypassed or avoided, or used, but...

There is currently no method for crash bugs related to the selection tool of this thread. The only thing was to use Photoshop from an entirely different year, such as 2021 or 2020

 

If you look at the fixed answer, Adobe Employee @CShubert  said "Thanks everyone for your posts and system info. The team has a fix for this bug and should be in a future release."

They say they have amendments to this. I hope it will be fixed soon in 23.5 and I'm just waiting for it to be released, but it's being delayed a lot. Let's cheer up and wait

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Participant
Aug 17, 2022 11:22 AM UTC

@kegif  same. I also spent a lot of money thinking that my computer was a problem.

I usually do Photoshop and 3D rendering. I've never experienced a crash in the last five years, even with the tremendous load of rendering. But the crash that happens every time you use the selection in Photoshop to cut off the parts you need is driving me crazy. Of course, I thought there would be a change because I spent money, but it was all the more sad that the problem hadn't been solved.

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Participant
Aug 17, 2022 6:05 AM UTC

This crash, which started a few months ago, was embarrassing.

I experienced this crash from 23.0.2, and I felt that the crash became more aggressive as the version was upgraded. And current version 23.4.2 is serious.

 

It crashes in several situations.

a. use selection tool (something like Object Selection tool, Select Subject button)

b. or when just press 'W' key. (It seems to be similar to the above item because there are many selection functions in the w key)

c. A random crash occurs when i open some image or just whan start Photoshop (This is weird)

 

Window10

I'll write down what I've tried or changed.

 

1. Deactive Native Canvas - Problem not solved

2. Uncheck Use Graphic Processor - Problem not solved

3. Uncheck Multi Thread Compositing - Problem not solved

4. Reset Preferences, Reset tool - Problem not solved

5. Reset Preferences manually delete - Problem not solved

6. Reinstall Photoshop - Problem not solved

7. Clean Temp folder - Problem not solved

8. Reinstall Window10 OS - Problem not solved

9. Try other GPU drivers. From the initial version to the latest version(516.94) released this year, the game ready driver and studio driver versions are both - Problem not solved

10. BIOS reset.(Actually already is normal) - Problem not solved

11. Change GPU rtx2080 to rtx3080 - Problem not solved

12. Change CPU Cooler(I thought it was ridiculous) - Problem not solved

13. Change Ram, add more - Problem not solved

14. Change Main SSD(m.2) - Problem not solved

15. Change Sub SSD(m.2) for Scratch Disk - Problem not solved

16. Change CPU 12700k to 12900k intel - Problem not solved

 

Yeah, that's all. I've been doing everything I can for months, and I've tried to remove and change the variables that might appear in every user.

 

Now that I've done all I can, there's only one thing can fix in Adobe.

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Participant
Aug 17, 2022 3:49 AM UTC

It's only been reported on Photoshop Reddit for a month.

 

https://www.reddit.com/r/photoshop/comments/wpyrh1/help_photoshop_crashes_sometimes_when_i_try_to/

https://www.reddit.com/r/photoshop/comments/w8obic/photoshop_crashes_whenever_i_use_the_w_hotkey/

https://www.reddit.com/r/photoshop/comments/wnlud5/help_photoshop_and_after_effects_crash_on_startup/

https://www.reddit.com/r/photoshop/comments/w4d01m/photoshop_crashing_all_the_time/

https://www.reddit.com/r/photoshop/comments/w5q9se/object_selection_tool_crashing_my_pc/

 

And it seems that this crash related to object selection has actually occurred since Photoshop 2022 was released last year.

 

It's really serious that this crash hasn't been fixed to this 23.4.2 version.

They reset their preferences countless times, repeat Photoshop, graphics drivers, and OS reinstallations, and some people buy new computers to solve this crash and pay extra money.

 

But this is a defect inside the photoshop.

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Participant
Aug 17, 2022 1:09 AM UTC

When it fix? When is the next release?

The crash is driving me crazy. I lost half of my work.

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Participant
Aug 17, 2022 12:29 AM UTC

Very hard and an incomprehensible bug...
My life is disabled by resetting prefs, reinstalling PS, and turning off photoshop several times a day.

It's amazing why this isn't fixed as an emergency.

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Participant
Aug 16, 2022 2:10 PM UTC

Of the many ways we've tried to prevent this crash, the only thing that works is not pressing the "W" key.

Of course, the crash that occurs when opening the image cannot be prevented by this method, but it seems that the crash occurs when the selection function (select subject, quick selection tool, object selection tool) is activated by pressing the W key.(Also Lasso tool)

It's very hard not to be able to use selection-related functions, but it's more important to keep using Photoshop than to crash.

This is my experience, my subjective opinion and may not be the right solution. But I hope it helps people like me.

 

DON'T USE SELECTION FUNCTION(object selection tool/quick selection tool/Select subject/or Just Press W key)

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Participant
Aug 16, 2022 6:24 AM UTC

My English is no good. Sorry

Everytime I use ObjectSelect and failed sometimes. Crash!

I Have Don't a habit of saving often. My Adjustment is Gone!

Fix Please. While doing Potoshop, there is a distrust that there will be a crash someday.

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