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daniellieske
Known Participant
February 20, 2020

P: Photoshop 21.1.0 Choppy Panning when "Flick Panning" is disabled (windows 10, flick panning off)

  • February 20, 2020
  • 55 replies
  • 3048 views

I've Noticed this weird behavior after the latest 21.1.0 update:

When panning, the canvas  basically refreshes only after I have stopped my panning motion, so that there's no smooth movement during panning, only the state before panning and the state after panning. Feels extremely choppy. Only if I scroll REALLY slowly - like snail speed - I see the canvas following along my motion. As soon as I accelerate to a normal panning speed, the above behavior goes into effect.

I first thought that this might be a graphics card driver issue but then I noticed that when I turn on "flick panning" in the preferences, suddenly panning is performed smoothly (but, as to be expected, with the annoying floaty overshooting motion of flick panning, that I'd like to avoid).

If someone can confirm, this might be an issue worth investigating.

 

UPDATE 20th April 2021:

 

At least two users confirmed that the Navigator window plays a role in this problem. Scaling the Navigator window or closing it completely stops the problem from occurring in those cases.

 

Apart from closing the Navigator window and activating "Flick Panning", another workaround seems to be to activate "Scroll All Windows" in the options of the Hand tool. This also stops the undesired behavior but obviously comes with potentially unwanted side effects.

This topic has been closed for replies.

55 replies

Participant
March 5, 2022

Uhm is this the same issue?

 

https://youtu.be/Uv2AOhnUSNw

 

It is like that all the way up to verson 23.2.1.303

daniellieske
Known Participant
June 17, 2021

I've just tested V22.4.2 of Photoshop and while I can confirm that the scrolling performance under the previous described circumstances is better in this version, there still remains to be a significant difference to the performance when flick panning is enabled or the navigator window is closed.

Or to put it more simply: I still experience an annoying visual stutter/flickering when scrolling the canvas which completely disappears as soon as the navigator window is closed or flick panning is enabled. The "Scrolling all windows" trick, that was described somewhere above, does not have any effect. 

Inspiring
June 17, 2021

Unfortunately, the issue still persist and linked to mouse polling rate 

chad.rolfs
Participating Frequently
June 9, 2021

This issue is now fixed in 22.4.2 (just released).  

deomis
Participating Frequently
May 25, 2021

Strange, removing the navigator panel no longer helps. I guess I tried this on a low resolution file.
Indeed, if you remove this panel, then the panning becomes faster, but still lagged. Scroll All Windows runs smoothly on the same file.

Inspiring
May 15, 2021

i have same issues here and is not the mouse... i manage to fasten the zoom/paneling and moving elements by following some tips on the net, but still, the lag is there for already a year.

i have 32gb (gaming ram), i7 cpu (7th gen) and all my disks are SSD (raid0)

the slow issue is serious... you should try your own last version instead of implying that the matter comes from somewhere else.

is not just 1 user... is the whole net claiming the same.

Alluring_user5EAB
Participating Frequently
April 27, 2021

@chad@zewg.com_rolfs Awesome, thank you 🙂

chad.rolfs
Participating Frequently
April 27, 2021

Thank you for identifying that the Navigator panel is the culprit.  We have a bug logged on this and are working to fix it. 

deomis
Participating Frequently
April 27, 2021
@mark_mcglashan 

Thank you. Indeed, just close the Navigator panel. Instead of a navigator, it even more convenient for me to use Window > Arrange > New Window

Alluring_user5EAB
Participating Frequently
April 20, 2021

@daniel_lieske Good to hear that the root of the problem seems to be the same for both of us! It also started happening for me in the versions after a 2019 release - I was stuck on a 2019 build for the last few years to avoid this lagging problem, until I was forced to upgrade when I switched to a new computer a few days ago, and the problem started up again immediately exactly as it was back then.

At least we've now found out it's the navigator, so I can begrudgingly close that in the meantime to make the software usable in the hope they'll get around to fixing this, since they no longer let you download the 2019 version anywhere.