Inspiring

P: PhotoShop 22.2 unusable

Forum|Forum|5 years ago
February 10, 2021
41 replies
2195 views

Directly after installing the PhotoShop 22.2 update I activated the new preset-sync option. The first sync completed successfully.

A little bit later, without working in PhotoShop and no open images, my system reported to be short on available RAM. On my MacBook Pro with 16GB RAM activity monitor reported, that PS ist was using 120GB!! RAM. The only solution was to kill PS.

Subsequent attempts to deactivate the preset-sync failed with a crash. It didn’t matter whether I chose to keep or delete the synced presets. Meanwhile PS continued to consume more than the available RAM.

Had to revert to PS 22.1.2, but have major concerns because the 22.2 Update contains security relevant fixes.

macOS

This topic has been closed for replies.

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claugrodriguez9

Adobe Employee

Hello Guido, excited to hear the issue is no longer happening!

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FeedbackCommunityMember

Inspiring

Looks like they (finally!) solved the problem with the preset sync feature.

And I think they also (finally!!!!!!) solved the save as copy problem when saving in JPG and TIFF formats. There is now a new (awkward) submenu for save as that creates a file with 'copy' in the name. I really miss the old save as way, but at least it's now overwriting the new "copy" file when doing another save as command instead of creating another version of it and driving me crazy.

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Guido BittnerAuthor

Inspiring

Thank you!

Installed the Update, removed the PSUserConfig.txt, started PhotoShop and everything works like it should.

Best, Guido

nikunj.m

Legend

Hi,

We're happy to announce the release of Photoshop 22.4 which should include the fix for this issue. To update Photoshop to the latest version, you can check: https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html

For information on other issues fixed with this update, please check: https://helpx.adobe.com/photoshop/kb/fixed-issues.html

Regards,

Nikunj

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FeedbackCommunityMember

Inspiring

Still not working with Version 22.3 on my Windows 10 PC.

At Adobe: Are you aware of your qualtiy problem? Since we are paying a fee and not once time price service should be premium.

You have to do better.

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claugrodriguez9

Adobe Employee

Hello @Guido Bittner thank you for your response. This is very helpful to know.

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Guido BittnerAuthor

Inspiring

@claudia_cci_rodriguez

Just installed the 22.3 Update and moved the PSUserConfig.txt file out of the Adobe Photoshop 2021 Settings folder to see whether the problem was fixed with this update.

The result was the same as with version 22.2. PhotoShop is constantly grabbing RAM to the point where the whole system gets unusable, even without any open images. Trying to disable the preset sync in the preferences pane leads to a crash.

To be able to continue with my work, I’ve put back the PSUserConfig.txt into the settings folder.

Best, Guido

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FeedbackCommunityMember

Inspiring

Thanks for sharing. This solution worked for me as a workaround.

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FeedbackCommunityMember

Inspiring

I have the same sync issues and am happy to provide logs.

Feel free to get in touch.

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