Participating Frequently

P: Photoshop 23.0 - "preset sync error message"

Forum|Forum|4 years ago
May 7, 2021
41 replies
9714 views

After installing the latest CC Update 22? I am getting the following error message in Photoshop.

"Something went wrong while syncing your presets. Please try to restart Photoshop to recover."

I have restarted about 5 times, including a full cold boot restart but that has not fixed it.

Essentially it is preventing me from using Photoshop because the error message keeps poppin up.

I am using Windows 10, latest update, but not 11.

Surely, someone else has seen this error message. any ideas??? Mike

Windows

This topic has been closed for replies.

A

Abderian IT

Participating Frequently

Hi!

Yes, I'm sorry to increase the burden but I have the same issue. As it also slows down PS a lot at the beginning, I tried to deselect the "Libraries Sync" option but unticking it left the same error and even added another message about my swatches not being compatible. I'm using Windows 10 and the very last software version... so I'd be glad if a solution could be provided.

Good luck to the devs!

T

themichaelj

Participant

I’m still having a his issue even with a new computer.

It is frustrating. I’m surprised that Adobe isn’t working to address the
issue(s).

Let me know if you hear anything. I’ve given up.

mjm

S

Spirograph

Inspiring

As others have said, "Workarounds are not solutions."

Especially when the problem is getting persistent "Something went wrong while syncing presets" errors, and the proposed workaround is "Turn off Preset Syncing". BTW, I see people were having this problem in 2021, but I'm having this problem in February of 2023, with version 23.5.4.

J

Jinx1502

Participating Frequently

Hi there

Have already downloaded Affinity. Other issues with PS and LR and the fact
that you can't get hold of anyone is the reason I'm packing my bags and
leaving Adobe!
Jules

C

Creatinnovate

Known Participant

"We are working on the root cause of this issue."

ClaudiaR99

Adobe Employee ,

Nov 10, 2021

This is NOT a solution. Nearly 13 months and counting...

Adobe could care less about its customers. Clearly, they have too many. To save $$$ and solve this issue check out:

Affinity Photo

Procreate

Photopea

Rebelle

ArtRage

Sketchbook

Krita

Gimp

Pixelmator Pro

Pixlr

J

JRV616

Participant

Yup.... getting this same error. But it completely stops PS from working at all. For as much as we all have to pay it is sad that this happens. Not sure what to do. It's like PS loads and locks up. So frustrating.

A

Ag23587996v1ht

Participant

I'm having same problem, I had sync error but once I turned that off, I can't even launch photoshop. It opens and closes right away. Sync feature is turned off throught Creative Cloud settings correct and not In photoshop itself?

B

buxie44

Participant

Thanks you ClaudiaR99 for the guidance. However as a very much Non-Computer-Expert, having switched "Preset Sync" to "Off" in Preferences > General, what happens now? Can I run successfully with Preset Syncing switched to off or are there other steps needed to be taken to restore Photoshop to normal running?

M

Mohamed26181063jn1u

Participant

omething went wrong while syncing your presets please try to restart photoshop to recover

M

Mohamed26181063jn1u

Participant

omething went wrong while syncing your presets please try to restart photoshop to recover