P: Photoshop 23.0 - "preset sync error message"

8 months in and I'm still dealing with this issue. Does anyone have a solution. I tried doing the work around that was suggested but it still didn't work. The best solution I found so far, is to use a much earlier version of Photoshop (2018 to 2020) because aside from bugs its still a whole stablier. Does anybody have an update on the progress of solving this issue for the latest version of Photoshop 2022 or solution?

Jennifer,

Once the preferences are unchecked you should be fine. I haven't found anything missing or not working as it should. All of my brushes and other items are there and work fine. Once PS is open you're good to go.

I have also had this issue since the more recent Photoshop updates.  It doesn't prevent me from working in P.S.  Does this affect any of the presets available in any way?  For example are all my brushes available?  They appear to be ok. 

Thank you!  That allowed me to get in! 

Grrr.  I can't even get into my preferences.  The only thing I can do is open and close with Task Manager

Yes I agree with #johnhanlon @Johnhanlon   Just take a breather, go back to initally unchecking preferences after the error messages go away, then you should be fine.   

Give PS a chance to go ahead and load even though the error messages are appearing. Just keep clicking the ok button on the error messages and they will eventually go way and PS will finish loading. It may take a few minutes, at least it did for me. Once it appears to be stable with no more error messages, then go ahead and bring up your preferences and uncheck the sync button. PS should load normally after that. Good luck.

Since the error message is preventing me from doing anything I can not change the preferences 

This beyond frustrating as I have a very important project due Wednesday. Photoshop is not working is an unacceptable excuse to have to give a client which is how adobe should feel when this has been happening for awhile and has not been corrected

AnnyLaurie

Hello @tinah26585253 , I'd like to make sure I understand the issue. Preset Sync was ON on your computer. Swatches, Gradients, Patterns, Shapes, Styles and Brushes panel had presets. Photoshop was closed. You upgraded to a newer version of Photoshop and when launching, the error message "Something went wrong .." appear and now all the preset panels are empty. 

Can you confirm the statement of the issue is correct?

What is the operating system you are working with?

What is the version of Photoshop that you upgraded to?

Can you please run logcollector on your machine and share the logs? https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html  

I am only seeing this today AFTER I did that latest update TODAY that I guess was supposed to fix this bug. All my presets brushes and everything are GONE and I'M STILL GETTING THE ERROR? Anything I can do? I keep clicking to get it to go away is the only way to even get into photoshop but all my goodies are gone so it's useless. thanks.