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beatrizn74790441
Participant
December 30, 2021

P: Photoshop 23.1.0 keeps crashing when I use my Cintiq 22HDT's pen

  • December 30, 2021
  • 10 replies
  • 6654 views

Photoshop seems to work fine when I use my finger on the pen display, but when I touch the actual pen to the screen it immediately freezes and crashes a few minutes later.

I've tried restarting the pen display, the computer, photoshop, I tried changing scratch disks and back again, I've updated everything except my iOS, which I'm afraid to update until all those bugs are fixed.

This topic has been closed for replies.

10 replies

J
J453
Legend
February 27, 2022

@Jason23308858ioi1 In the CC desktop app, choose Help > Check for Updates...

 

https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html

J
Jason23308858ioi1
Participant
February 26, 2022
Where can I locate Photoshop 23.2.1?
J
J453
Legend
February 24, 2022

@Jason23308858ioi1 Are you seeing freezing? Or crashing? Install 23.2.1 and let us know if you're still having trouble.

J
Jason23308858ioi1
Participant
February 24, 2022

Mohit, have updated to 23.2 and still having this issue. I'm on an M1 macbook pro using the latest Wacom Driver 6.3.45-3. I've deleted adobe preferences, re-installed photoshop as well as the wacom drivers. No luck. Please advise.

Mohit Goyal
Community Manager
Mohit GoyalCommunity Manager
Community Manager
February 17, 2022

Hi all,  

 

We're happy to announce the release of Photoshop 23.2. This update includes the fix for this issue. To see the list of all fixed issues, click here

 

To update Photoshop to 23.2, click "Update" in the Creative Cloud desktop app next to Photoshop. More detailed instructions for updating  

 

Let us know if the update resolves the problem for those affected and share your feedback with us.  

 

Thanks,

Mohit

J
J453
Legend
January 2, 2022

Hmm. Not finding it under that email address, either.

J
J453
Legend
January 2, 2022

OK that's different than the Adobe ID you've logged in here with.

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beatrizn74790441Author
Participant
January 2, 2022

Hi, I submit every single crash report the email associated with my adobe
account is <removed by moderator>


*Beatriz*

F
Community Expert
Francesco Della PerutaCommunity Expert
Community Expert
December 31, 2021

Hi, have you tried to fully reinstall photoshop with this tool?

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

    J
    J453
    Legend
    December 30, 2021

    Do you see the Crash Reporter screen when it eventually crashes? I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash.

     

    One of the best places to start is to make sure you're back to a known state:

    If you restore your preferences using this manual method does it work correctly?
    https://helpx.adobe.com/photoshop/using/preferences.html#Manually
    If that doesn't solve it, you can quit Photoshop and put the Settings folder back.

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