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Participant
February 2, 2022

P: Photoshop 23.2.2 Can't open/update vector smart object in Illustrator

  • February 2, 2022
  • 191 replies
  • 58119 views

Just today, I updated to macOS Monterey and now I am having problems opening vector smart objects in Photoshop files. If Illustrator is closed, when I double click the smart object (or choose edit contents) Illustrator will launch but the file will not open. 

If Illustrator is open and I try to open the smart object, I get a Mac error window that says "The application "Adobe Illustrator 2022" can't be opened" with a -1703 error code. 

I'm using Photoshop 23.2.1 and Illustrator 26.0.3, which I went back to after seeing the problem first occur in 26.1. 

The computer is iMac Retina 5K, 27-inch 2019  |  3.6 GHz 8-Core Intel Core i9  |  macOS Monterey 12.3

Thanks in advance

191 replies

igorcleive
Participant
September 6, 2023

Consegui resolver!!

  • Pegue um arquivo .ai e dê Cmd+I (Obter informações). Vá em "Abrir com" e defina como Illustrator para .ai. Provavelmente está para abrir como o Illustrator Beta. Troque para o Illustrator que você está usando. Seleciona "alterar tudo", dê o Ok e fecha. Agora já pode utilizar tranquilamente esta função no seu Photoshop.
Participant
March 8, 2023

Hi can anyone confirm that this issue has been fixed with the latest macOS 12.3.1 update from what I've read people are still having the same issue even when they've updated there MacOS?

Kevin Stohlmeyer
Community Expert
Community Expert
February 2, 2023

@Vesna2822407553er your issue is different than the OP.

It would be best to post a new question to the forum and include your Specific Photoshop Version, OS Version, and your issue.

Participant
February 2, 2023

Add a vector smart object in Windows. I follow the steps in the lecture for the course but when I double click an .ai file I don't get a "This document has been modified outside of Adobe Illustrator" and so if I did get this message I can press on OK and then Illustrator will open and I can go on with the course. Anyone else in Windows have this issue?

Kevin Stohlmeyer
Community Expert
Community Expert
October 12, 2022

This workflow has been recommended for decades from Adobe. They have no control over anything to do with hardware connections to an external source. Anything can effect it - OS, read/write speed, etc.

This is totally a MAC OS issue, not Adobe. You'll have the same/worse issues trying to access Microsoft documents (especially Excel) on a network connection via Monterey.

The root cause is the Mac OS Finder is not releasing connections from your local software so it thinks its in use by another user. You can force quit your Finder and viola! it now works. Nothing to do with Photoshop.

Participant
October 12, 2022

That WORKED for me! THANKs a lot!!!!!!!

Participant
April 28, 2022
Update your Monterey with the last update it should fix your problem.
Participant
April 28, 2022

Buenas,

 

alguien sabe de qué se trata este error? ocurre al intentar abrir un objeto inteligente en photoshop, creado en illustrator. He reinstalado versiones anteriores de ambos programas, borrado las preferencias, pero sigue sin funcionar. No sé si el problema es de PS o de AI.

 

gracias!

Derek Cross
Community Expert
Community Expert
April 28, 2022

This issue has been fixed with the latest macOS update – v12.3.1

Participant
April 28, 2022

 

Hello
can someone help me to fix this error? Happens when trying to open a Smart Object created in Illustrator in Photoshop.


I don't know if the error is due to Ps or AI, but when I try to open it I get that window and it doesn't open. I've researched what kind of error it is and can't find anything about it. I have switched to old versions, reinstalling, deleting preferences, and none of it works.

 

 

Derek Cross
Community Expert
Community Expert
April 28, 2022

This issue has been fixed with the latest macOS update (v12.3.1)

Participant
April 28, 2022

Buenas,

alguien puede ayudarme a solucionar este error? Ocurre al intentar abrir en Photoshop, un objeto inteligente creado en Illustrator. No sé si el fallo es por parte de Ps o de AI, pero al intentar abrirlo me sale esa ventana y no abre. He investigado qué tipo de error es y no encuentro nada al respecto. He cambiado a versiones antiguas, reinstalando, borrando preferencias, y nada de eso funciona.

 

Muchísimas gracias!

PECourtejoie
Community Expert
Community Expert
April 28, 2022

Hello, did you also cross-post in the AI forum?