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Participating Frequently
April 14, 2022

P: Photoshop 23.3.0 freeze with Multithreaded Compositing enabled

  • April 14, 2022
  • 11 replies
  • 1295 views

After opening any file sometimes crash, if not then it crashes after any operation, for example changing color on a simple text layer.

11 replies

Andrew Sender
Community Manager
Community Manager
April 30, 2022

@domenicoa16460157 that's perfect.  I'll have our engineering team investigate the file you shared.  Thank you!

Participating Frequently
April 30, 2022

Hi Andrew,

sure I can share the PSD, but I don't know here how to attach it. I've created a download link here, let me know if it's okay.

Andrew Sender
Community Manager
Community Manager
April 26, 2022

Hi @domenicoa16460157 ,

I'm relieved to hear disabling Multithreaded Compositing resolved the issue.  Can you share the PSD which caused the crash with Multithreaded Compositing enabled?  Our engineers want to have that feature working for all Photoshop documents.  It would be greatly appreciated.  Thanks!

-Andrew

Participating Frequently
April 23, 2022

Hi, installed 23.3.1 and disabling only Native Canvas i see no change for the issue, but disabling also Multithreaded Compositing it seems everything is working correctly now. Thanks!

Andrew Sender
Community Manager
Community Manager
April 22, 2022

Hi @domenicoa16460157 ,

Can you also try disabling Preferences -> Performances -> Multithreaded Compositing?

Andrew

Legend
April 20, 2022

Go to Preferences > Technology Previews... and check "Disable Native Canvas" - then restart Photoshop. Does the problem still occur?

Participating Frequently
April 20, 2022

I have not fully tested, but inserting a new image in to the composition it's not more crashing, but it happens so strange things, for example outside the workarea remaing trace of a previous resize of image (i have to change zooming to remoove it). Please see image screenshot. I need to work safely so i go back to previous PS version.

Legend
April 15, 2022

One thing to try:

Go to Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop. Does the problem still occur?

Participating Frequently
April 14, 2022

Sometimes it freeze for example if i try to insert an incorporated image and in this case i have to force program close. Sometimes program simply disappear, without error displaying or messages.

Legend
April 14, 2022

Does it crash out completely and you see the Crash Reporter dialog? Or does it freeze and you have to force quit the app?