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Inspiring
October 28, 2021

P: Photoshop 23 - Program Error when attempting to use the Object Selection Tool

  • October 28, 2021
  • 12 replies
  • 8990 views

I think you may already be aware of this but I'm getting a program error with attempting to use the new Object Selection Tool.

Here are my computer specs:

System Model: Alienware Area-51m R2
Processor: Intel(R) Core(TM) i7-10700K CPU @ 3.80GHz, 3792 Mhz, 8 Core(s), 16 Logical Processor(s)
Installed Memory (RAM) 64.0 GB
Display Adapter: NVIDIA GeForce RTX 2070 Super (8GB), Nvidia Studio Driver 472.39 (October 2021)

Display: 1920x1080 144 hertz
Storage (8TB Total):
OS Drive: PM981a NVMe SAMSUNG 2048GB
Data Drive1: Samsung SSD 970 EVO Plus 2TB
Data Drive2: Samsung SSD 860 EVO 4TB

Windows 10 Home Version 21H1 (OS Build 19043.1288)

 

And here is the report from the User Diagnositics Plugin.

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not complete your request because of a program error.
Stack:
Adobe Photoshop 23.0.0 20211013.r.36 623993d
0 address: 0x00007FF66EBCEFD2 base: 0x00007FF66A470000 module name: 'Photoshop.exe' symbol: xmlListWalk:-1 in n.a.
1 address: 0x00007FF66CFB05F4 base: 0x00007FF66A470000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
2 address: 0x00007FF66CFAFB49 base: 0x00007FF66A470000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
3 address: 0x00007FF66C3A1734 base: 0x00007FF66A470000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
4 address: 0x00007FF66C3A11C1 base: 0x00007FF66A470000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
5 address: 0x00007FF66C3A1261 base: 0x00007FF66A470000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
6 address: 0x00007FF66C3A11E1 base: 0x00007FF66A470000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
7 address: 0x00007FF66C3AD6DD base: 0x00007FF66A470000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
8 address: 0x00007FF66CFF6AE5 base: 0x00007FF66A470000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
9 address: 0x00007FF66CFF95A8 base: 0x00007FF66A470000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
10 address: 0x00007FF66CFF8FDB base: 0x00007FF66A470000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
11 address: 0x00007FF66CFCFC59 base: 0x00007FF66A470000 module name: 'Photoshop.exe' symbol: ??4PaletteInfo@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
12 address: 0x00007FF66A994319 base: 0x00007FF66A470000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
13 address: 0x00007FF66A9943B6 base: 0x00007FF66A470000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
14 address: 0x00007FF66A987C68 base: 0x00007FF66A470000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
15 address: 0x00007FF66A99E831 base: 0x00007FF66A470000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
16 address: 0x00007FF66AC486B2 base: 0x00007FF66A470000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
17 address: 0x00007FF66A98A362 base: 0x00007FF66A470000 module name: 'Photoshop.exe' symbol: ??4AIDELayerSize@AIDE@@QEAAAEAU01@AEBU01@@Z:-1 in n.a.
18 address: 0x00007FF66ABEA902 base: 0x00007FF66A470000 module name: 'Photoshop.exe' symbol: ?do_max_length@?$codecvt_null@_W@archive@boost@@EEBAHXZ:-1 in n.a.
19 address: 0x00007FF85CD97034 base: 0x00007FF85CD80000 module name: 'KERNEL32.DLL' symbol: BaseThreadInitThunk:-1 in n.a.
20 address: 0x00007FF85D902651 base: 0x00007FF85D8B0000 module name: 'ntdll.dll' symbol: RtlUserThreadStart:-1 in n.a.

 

...Jerry

 

This topic has been closed for replies.

12 replies

Legend
November 1, 2021

Investigating this issue with engineering.

Legend
October 28, 2021

I'm not seeing any submitted crash reports from you in our system.

 

If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html 

Participant
November 1, 2021

our update does the same but no crash. The group of people will not do the mask all. The dog will not allow the obect selction tool to work either. Machine does not crash. And the how to fix does nothing as there is not a fix available.

Legend
November 1, 2021

Go to Preferences > Performance... and uncheck Use Graphics Processor. Restart Photoshop. Does the problem persist?