Inspiring

P: Photoshop 27.7 on-device Remove Tool model remains unavailable

Forum|Forum|9 days ago
May 22, 2026
15 replies
776 views

Hello Adobe team,

I am reporting an issue with Photoshop 27.7 on Windows 11 where the new Remove Tool on-device generative AI model cannot be enabled on an NVIDIA GeForce RTX 5080.

The “Device” option remains greyed out, even though all documented requirements appear to be met.

SYSTEM SUMMARY

Photoshop version: Adobe Photoshop 2026 / 27.7

Operating system: Windows 11

GPU: NVIDIA GeForce RTX 5080

VRAM: approximately 16 GB

DirectX: DirectX 12 / DirectX 12.2 available

NVIDIA driver: current and newer than Adobe’s stated minimum requirement

Photoshop GPU acceleration: enabled

Photoshop GPU status: GPU is detected and allowed

Available disk space: sufficient

The GPU is usable for normal Photoshop GPU acceleration.

The important detail is that Photoshop appears to detect and use the RTX 5080 for general GPU acceleration, but in the system information / GPU identification path the card is shown as:

NVIDIA GeForce RTX 5080 UNKNOWN

This strongly suggests that the issue is not general GPU acceleration, but the separate GPU qualification or capability check used for the on-device AI model.

WHAT I ALREADY CHECKED

I confirmed that “Use Graphics Processor” is enabled in Photoshop.

I checked the Remove Tool / Image Processing preferences.

I confirmed that the Remove Tool setting is set to “Faster”.

I also checked the “more stable / safer” setting path and switched back as needed.

I restarted Photoshop after changing the setting.

I reset Photoshop preferences.

I deleted / reset the relevant Photoshop user configuration data under AppData / Roaming.

I reinstalled Photoshop 27.7.

Adobe removal / cleanup components were triggered during reinstall.

The additional / advanced Adobe cleanup tool had to be started manually again.

I checked that the GPU is detected by Photoshop.

I checked that GPU acceleration is not disabled.

I checked that the VRAM requirement is fulfilled.

I checked that the NVIDIA driver is current.

I checked that the issue is not caused by insufficient disk space.

The standard Remove Tool components were installed automatically during the Photoshop reinstall.

After the the complete reinstallatiom I saw the missing “Remove Tool advanced components” anr installed manually the Photoshop plug-in through the Creative Cloud app.

So the issue should not be caused by missing Remove Tool Advanced components.

I considered whether the Windows system language / locale could be involved, but there is no evidence for that so far.

Despite all of this, the on-device option remains unavailable.

SNIFFER / GPU DETECTION SUMMARY

The Photoshop GPU sniffer runs successfully and detects the RTX 5080.

The GPU is not rejected for normal Photoshop GPU acceleration.

The relevant situation is:

GPU detected: NVIDIA GeForce RTX 5080

GPU acceleration: enabled / allowed

DirectX: available

VRAM: sufficient

Photoshop system info reports GPU as: NVIDIA GeForce RTX 5080 UNKNOWN

So the card is not missing, disabled, or unusable in Photoshop. The problem seems to happen later, in the qualification path for the local AI model.

COMPARISON WITH OTHER USERS

Other users appear to report the same or very similar issue with RTX 50-series / Blackwell GPUs.

Reported affected GPUs include RTX 5070 Ti, RTX 5080, and RTX 5090.

The pattern appears to be the same:

Windows 11

Photoshop 27.7 or recent Photoshop version

Current NVIDIA driver

RTX 50-series GPU

More than enough VRAM

GPU acceleration works in Photoshop

Remove Tool on-device model remains greyed out

Photoshop system info may show the GPU as UNKNOWN

This suggests that the problem may be related to RTX 50-series / Blackwell GPU qualification rather than an individual local installation issue.

CURRENT CONCLUSION

At this point, this does not look like a local configuration problem anymore.

The RTX 5080 fulfills the published requirements:

RTX 30-series or newer

At least 14 GB VRAM

Current NVIDIA driver

GPU acceleration enabled

Remove Tool set to Faster

Sufficient disk space

However, the on-device model is still blocked.

My suspicion is that Photoshop 27.7 currently does not correctly qualify some RTX 50-series / Blackwell GPUs for the local Remove Tool AI model.

The GPU works for normal Photoshop acceleration, but the separate on-device AI model check seems to fail because the GPU is internally treated as UNKNOWN or is not yet properly whitelisted / recognized.

REQUEST TO ADOBE

Please confirm whether RTX 50-series / Blackwell GPUs, especially the RTX 5080 and RTX 5090, are currently officially qualified for the Photoshop 27.7 on-device Remove Tool AI model on Windows.

If they are supposed to be supported, this appears to be a bug in the GPU detection / qualification / gating logic for the local AI model.

A clear confirmation would be helpful:

Is RTX 50-series support currently expected to work in Photoshop 27.7?

Is the UNKNOWN GPU identification relevant to the Device option being greyed out?

Is this a known issue?

Is a fix planned for an upcoming Photoshop Beta or release build?

Dave Jerrard

Inspiring

Also having trouble with the Remove Tool Components on Windows 11. It keeps saying I need to download the model, which I did and it shows up in CC:

But it’s apparently not seen by Photoshop as it keeps telling me to download it. I can’t find any way to remove this and try again fresh.

Also, the second part, Remove Tool advanced components, never finishes downloading. It gets to 46%, then slows down to a crawl to about 48%, then some error flashes on the screen too quick to even read, and the download aborts. I have several hundred gigabytes of space, so that’s the not problem.

M

Matthias.G.ermanyAuthor

Inspiring

a workaround to delete a broken component would be useful @Sameer K
For my issue that's not the reason for grayed out. The download finished on all my systems.

Sameer K

Community Manager

Hey, @Matthias.G.ermany. Have you verified if the components have downloaded on your machine? The main issue we're tracking is the Remove tool not recognizing compatible hardware.

If the component download fails, it’ll open a different venue for investigation that isn’t related to the hardware, but just an underlying permissions issue that is preventing the local model’s initialization.

Thanks!
Sameer K

J

jamesp52202766

Inspiring

Similar issue - my PC meets the requirements, and the On Device ISN’T grayed out, but it fails to extrat the files when it downloads. The temp folders are all empty when I check as if nothing downloaded… I have 1 TB free on the drive, so it’s not running out of space. I’ve tried it several times with same results.

M

Matthias.G.ermanyAuthor

Inspiring

@Sameer K do you have any news for us?

F

finepetphoto

Known Participant

I will start it as a new comment as it gives more light to another situation.

I have 2 windows installs, on separate SSDs and the same machine. On both it failed to install, but on one the local option is grayed out and on the other it is available.

On my laptop, installation of the module went fine, despite laptop not having minimum requirements in my opinion (1660Ti GPU). So I copied everything from multiple folders and pasted it into my main machine.

It is working fine on the windows where it was not grayed out (although setup took much longer than ComfyUI lol)

It is NOT working on my main working windows - changing studio to game ready driver did not help, so it’s not GPU driver.

This time I will provide system info too.

sysinfo.txt

tee_9682

Participant

i’m confused. so are you saying by copying the adobe folders from the laptop that has local processing working over to another PC got it to work when it wasnt working before?

and what folders did you copy?

tee_9682

Participant

I have the same issue but for some reason its not greyed out when installed on VMware workstation virtual machine. A generic virtual machine graphics driver is allowed to run this but not an Nvidia GPU driver.. wth is going on?

PC is Ryzen 9 9900X, 64GB RAM, RTX 5070 12GB, 4 TB SSD. Using the latest Nvidia studio driver 610.47.

Jeff Arola

Community Expert

This isn’t only on the Windows side but also the Mac side as well.

D Fosse

Community Expert

Yeah, the reports keep coming in from both platforms. There is apparently some sort of bug here somewhere.

The “preliminary” technical explanation I got below, was that there is a tilde (~) in my Windows user account name - but there isn’t. It shows up in the system info, but that tilde is generated by Photoshop, as a seemingly unnecessary abbreviation. My Windows user account has 8 standard unicode characters, no special characters and no tilde.

@Sameer K

Sameer K

Community Manager

Thanks for adding details about this on macOS. I’ve shared this thread with the team for review.

Best,
Sameer K

H

Ham5766

Participating Frequently

I can’t believe i purchsed one of the highest specd machines in 2023 have 72% space remaining of a 2 TB drive, all this and im told it not enough to run remove as a standalone on my machine. I got this info about the tool from an article by Glyn Dewis and he stated the bar for usage had been set high but surely not that high that no one can achieve it! O do a lot of school sport so safeguarding for this school very important. It eould have been nice to have.